Collections Specialist

Goldkine is an indoor cannabis oasis and brand dedicated to YOU!

We are obsessed with providing excellence in our products and services to our retail customers, consumers, partners, and employees. At our 68,000 sq. ft. facility in Warren, MI we strive to combine craft with innovation, finding a harmonious blend of the old and the new. Doing so, allows Goldkine to offer a diverse range of premium, masterfully crafted and sustainably grown products that appeal to both traditional cannabis enthusiasts and those looking for something uniquely modern. We believe in offering kine bud to everyone!

In our relentless pursuit of excellence, we are looking for teammates that embody our values and key characteristics. Are you a self-starter and problem finder with strong attention-to-detail? Are you a team player that values collaboration and achieving shared objectives, with a true commitment to the success of the team as a whole? Can you communicate effectively, have respect for others, bring a positive attitude day in and day out, and engage in constructive problem-solving, whether in a structured or unstructured environment?

Goldkine is looking for team players who embrace projects and obstacles head-on and are committed to becoming the highest version of themselves. We are seeking candidates who embody our values and those seeking to continuously improve every day. Our values of: Greatness; Ownership; Leadership; Discipline; Knowledge sharing; Innovation; Never Quit attitude; and Excellence define what Goldkine represents. Embody our values and, together, WE WILL THRIVE. 

Job Description

Identify overdue accounts

• Monitor accounts receivable to identify outstanding balances and past due invoices. 

Contact debtors

• Reach out to customers via phone, email, or mail to inform them about overdue payments and initiate collection efforts. 

Investigate account details

• Analyze customer accounts to understand the reason for non-payment and identify potential issues with billing or credit. 

Negotiate payment plans

• Work with customers to establish affordable payment arrangements based on their financial situation. 

Resolve billing disputes

• Address customers concerns regarding billing errors or discrepancies and make necessary adjustments. 

Maintain accurate records

• Document all collection attempts, customer interactions, and payment arrangements in the appropriate system. 

Report on collection activity

• Prepare and present reports on collection progress, including outstanding debt levels and collection success rates. 

Comply with regulations

• Adhere to all federal and state laws governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA). 

Required skills for a Collection’s Specialist:

Excellent communication skills

• Ability to clearly explain account balances, negotiate with customers, and maintain a professional demeanor 

Strong interpersonal skills

• Build rapport with customers while navigating difficult conversations about overdue payments 

Problem-solving abilities and Critical Thinking

• Analyze customer situations, identify root causes of non-payment, and find solutions to resolve outstanding debt 

Attention to detail

• Maintain accurate records of collection activities and customer interactions 

Persistence and resilience

• Follow up with customers consistently to encourage timely payments 

Experience

• Must have at least 4 years of professional experience (Required)
• Bachelor's Degree (Preferred)
• Experience in Manufacturing (Cannabis Preferred)

Benefits

• Health insurance (BCBS/BCN)
• Health Savings Account (Health Equity)
• Dental insurance (Beam)
• Vision insurance (Beam)
• Employee discount
• Paid time off (Accrued PTO and paid holidays)

Salary Range: $50,000-$65,000 (based on experience)

MUST BE 21 TO APPLY FOR THE POSITION!