What are the responsibilities and job description for the Process Consultant | HYBRID position at Goli Tech?

Job Description

Work Location : HYBRID - Mountlake Terrace, WA

Responsibilities :

Establish current state process maps and identify areas for automation and process improvement
Create RACI mapped to KPIs and develop SIPOC
Establish To-Be Process and develop Target State Process Maps
Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
Process Discovery
Value Stream Mapping

Skills :

Understanding of Process Discovery, Value Stream Mapping, Business Process Automation

Healthcare Domain Knowledge

Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency

Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems

Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc

Must have 6-8 years experience in Process Consulting Process Discovery

Certification in Lean Six Sigma or other process improvement methodologies is preferred

Strong analytical and problem solving skills

Excellent communication and interpersonal skills

Experience with process mapping and documentation

Proven experience in Intelligent Automation and Contact Center Ops is a plus

Ability to work collaboratively with stakeholders at all levels of the organization

Mandatory Skills : Chatbot - Kore.AI, Elastic Search, IDP - ABBYY FlexiCapture, IDP - ABBYY Vantage, IDP - Automation Anywhere Document Automation, IDP - Azure AI Document Intelligence, IDP - Blue Prism Decipher, IDP - UiPath Document Understanding, JavaScript, Kibana, LC - Xceptor, MySQL, PM - Automation Anywhere, PM - Celonis, PM - UiPath, Python, RPA - Automation Anywhere, RPA - Blue Prism, RPA - Microsoft Power Automate, RPA - SAP IRPA, RPA - UiPath, Shell Scripting

Required Skills : Process Improvement

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

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