Director of Service & Special Projects (Electrical Contractor)

The Electrical Director of Service and Special Projects oversees and manages the service department and special projects division within an electrical contracting company. This role involves leadership, strategic planning, business development, and ensuring high-quality electrical service delivery. The ideal candidate will drive operational efficiency, maintain client relationships, and ensure project profitability while adhering to safety and compliance regulations.

RESPONSIBILITIES

Service Department Management:

• Oversee and manage the electrical service team, ensuring timely response to client requests.
• Develop and implement policies and procedures to enhance efficiency and customer satisfaction.
• Ensure all service work is performed to the highest industry standards and within code requirements.
• Track and report key performance indicators (KPIs) for service operations.
• Manage service contracts, warranties, and preventative maintenance agreements.

Special Projects Oversight:

• Lead and oversee special electrical projects from inception to completion.
• Collaborate with project managers, engineers, and field teams to ensure project success.
• Allocate resources effectively to meet project timelines and budgets.
• Ensure quality control and safety compliance throughout project execution.
• Develop strategies for securing and expanding special projects opportunities.

Business Development & Client Relations:

• Build and maintain strong relationships with existing and new clients.
• Identify growth opportunities within service and special project sectors.
• Assist in preparing bids, proposals, and estimates for prospective projects.
• Represent the company at industry events, trade shows, and networking opportunities.

Financial & Budget Management:

• Develop and manage budgets for service and special projects departments.
• Monitor financial performance, profitability, and cost controls.
• Approve purchases, materials, and vendor contracts as necessary.
• Work with accounting to ensure accurate invoicing and financial reporting.

Team Leadership & Development:

• Recruit, train, and mentor service technicians and project managers.
• Foster a culture of teamwork, professionalism, and continuous improvement.
• Conduct performance reviews and set goals for team members.
• Ensure compliance with company policies and industry regulations.

QUALIFICATIONS

• Minimum of 7-10 years of experience in electrical service and project management.
• Strong knowledge of electrical codes, safety standards, and industry regulations.
• Excellent problem-solving, decision-making, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Strong communication and negotiation skills.
• Master Electrician License (preferred).

COMPENSATION:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Company vehicle or vehicle allowance.
• Paid time off and holidays.
• Professional development opportunities.