What are the responsibilities and job description for the Service Shop Administrator Position position at GoNorth Travel, LLC?
Do you like to work with a small team? Are you a creative person with a can-do attitude? Do you thrive in a fast-paced environment?
GoNorth Travel, LLC, is a family-owned medium size company with branches in Anchorage, Fairbanks, Seattle, and Whitehorse Canada. We need help with administrative support for our Service, Parts and Warranty departments. Experience in all 3 fields is an advantage; however we are willing to train the right person.
What we expect:
- Provide a high level of service to internal and external parts customers. Pull and fill orders from stock. Notify parts manager of out-of-stock parts or shop materials that need immediate attention. Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- The Service Writer/Service Advisor needs to effectively communicate customer needs to service technicians. First and foremost, they must be able to clearly explain to customers what repairs should be performed and why – without confusing them. Collect payment and ensure customer is advised of the progress of work being performed.
- Submit warranty claims to the manufacturer and track their progress; follow up with manufacturer to resolve any outstanding issues or delays. Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes.
Minimum qualifications:
- High School Diploma
- Highly proficient in English (speaking, writing and reading)
- Computer skills
- Ability to work independently and with highest accuracy within required time frame
- Ability to multi-task in a fast-paced environment
- Clean and valid Driver's license
- Good team player
Benefits:
- 401(k) matching up to 4%
- Employee discount
- Paid time off
- Paid sick leave
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Pay:
- Starting $25.00/hr DOE
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- Weekends as needed
Ability to Commute:
- Anchorage, AK 99517 (Required)
Work Location: In person
Salary : $25
