Bilingual Medical Receptionist

Responsibilities:
- Greet and welcome patients and visitors in a professional and friendly manner
- Answer phone calls, take messages, and direct calls to the appropriate person or department
- Schedule appointments and maintain the appointment calendar
- Verify patient insurance information and collect co-pays or payments

-Submit prior authorizations and reauthorizations, problem solve denials and communicate with therapists regarding documentation needed.
- Assist with patient registration and check-in process
- Maintain patient records and ensure confidentiality in accordance with HIPAA regulations
- Provide excellent customer service and address patient inquiries or concerns
- Coordinate referrals to other healthcare providers as needed
- Assist with administrative tasks such as filing, faxing, and scanning documents

• Translate

• Check insurance eligibility

• Answer office phone, cell phone, text messages and help therapists with parent communication requests throughout the day in person and by phone calls.

• Submit prior authorization and check status of submitted prior authorizations

• Fill in open spots on the schedule

• Log when patients cancel or no-show, txt when patient cancels or no-shows

• Call and check on patients when they no-show appointment

• Check faxes

• Log referrals that were received through the fax and add patient to wait list

• Check emails

• Check voicemails

• Scan documents

• Medical records/social security records/Photo release forms

• Send Sooner success, sooner start referrals and other referrals as requested

• Request updated referrals as needed from pcp

• Send new evaluations and re-evaluations to pcp once they are completed

• Email survey when requested by therapist after re-evaluation

• Use the flex schedule for random openings in the schedule

• Schedule new patient evaluations

• Log STATS

• Pick up the waiting room at the end of the da

Skills:
- Bilingual proficiency in English and Spanish is required
- Knowledge of medical terminology and dental receptionist procedures is preferred
- Familiarity with HIPAA regulations and maintaining patient privacy is essential
- Proficiency in office software such as Microsoft Office (Word, Excel, Outlook)
- Experience working with electronic medical record systems
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Customer service-oriented mindset with a friendly and professional demeanor

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. The employer reserves the right to modify the job description based on business needs.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Retirement plan

Medical Specialty:

• Pediatrics

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Commute:

• Enid, OK 73701 (Required)

Ability to Relocate:

• Enid, OK 73701: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18