What are the responsibilities and job description for the Expo - Cheever's Cafe position at Good Egg Dining Group?
Cheever's Cafe, an iconic Oklahoma City institution, is bringing its beloved menu, warm atmosphere, and deep hospitality to the Tulsa Community for the first time in December 2024! We are looking for passionate individuals who aspire to create enduring memories and lasting relationships through a dedication to executional excellence, intentional service, extreme hospitality, and culinary trust.
PERKS OF THE JOB
- Competitive pay
- Closed Thanksgiving, Christmas Day, New Years Day, Fourth of July, Labor Day, and Memorial Day
- Employee discounts at other Good Egg Dining establishments
- Hands on training programs
- Opportunity for growth - we promote from within
- Health Insurance and Paid Time Off available for qualifying full-time employees
POSITION SUMMARY
Maintain communication between the FOH and BOH, consistency in food, and restaurant appearance. Create an exceptional overall experience for guests and staff while upholding A Good Egg Dining Group’s mission to positively impact lives by building enduring memories and multi-generational relationships through a dedication to executional excellence, intentional service, extreme hospitality, and culinary trust.
ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
- Welcome and greet guests. Make guests feel comfortable and well taken care of.
- Answer the phone professionally and according to restaurant standards.
- Know restaurant standards, table numbers, wait sections, menu, specials, and be able to answer any question customers may have effectively.
- Learn the names and personally recognize our regulars.
- Monitor ticket times and maintain food consistency throughout the shift and on a day to-day basis.
- Communicate all requests and issues effectively between the FOH and BOH.
- Maintain the flower cooler and overall organization of its contents.
- Deliver food and beverages from the kitchen and bar to guests in a timely manner.
- Respond promptly to guest requests and assist fellow employees as situations arise.
- Assist in pre-bussing, crumbing, and bussing tables where needed.
- Maintain cleanliness in all areas of the restaurant including restrooms, counters, sinks, utensils, shelves and storage areas.
- Report all equipment problems and maintenance issues to restaurant manager.
- Assist in the restocking and replenishment of to-go supplies.
- Thank guests as they leave and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
QUALIFICATIONS
- Be able to communicate and understand the predominant language(s) of our guests.
- Possess a basic knowledge of dining room service procedures and functions.
- Possess a basic knowledge of kitchen and health code procedures.
- Must have excellent communication skills and ability to work in high pressure situations.
- Be able to lift and safely deliver at least 3 dishes at a time.
- Be able to work in a standing position for long periods of time (up to 6 hours).
