Store Manager

Job Title: Store Manager
Classification: Exempt
Reports to: District Manager

Overview

Our management team members are the leaders of our store organization. As a member of the management team, you’ll be responsible for coaching and guiding associates to ensure we achieve our daily processing goals while providing an outstanding shopping experience for our customers.

Responsible for managing all components of the retail operation, including hiring and developing teams, adherence to safety practices and programs, serving as a role model for customer and community service, and overseeing donation and collection team activities and results.

Provide a culture where team members can grow and be developed into future company leaders.

Strong supervisory skills are required. Individuals who are motivated, confident, reliable, detail-oriented, and have the ability to work in a challenging environment will thrive and be well-suited for this role.

Essential Duties and Responsibilities

Other duties may be assigned to meet business needs.

• Responsible for the overall management and direction of all supervisors and team members in accordance with policies and applicable laws. This includes implementing and administering company programs, policies, and procedures designed to support the company.
• Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always ensure our customers feel important and valued. Handle all customer questions and concerns.
• Represent the company and store within the community and act as a liaison.
• Ensure company records are completed, organized, retained, and safeguarded in accordance with company policy, procedure, and applicable laws.
• Ensure compliance with OSHA, EEOC, and DOT regulations.
• Manage a team of 30-50 people.
• Maintain attention to detail throughout all store departments.
• Oversee the financial assets of the store and achieve monthly sales and expense budget goals.
• Foster a teamwork atmosphere and ensure a positive work environment where team member contributions are valued.
• Address performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions-based focus.

Required Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Strong supervisory, management, and leadership skills.
• Excellent customer service skills.
• Effective planning and organizational skills.
• Ability to think and act like a business owner in the retail sector.
• Strong verbal and written communication skills.
• Ability to work independently or as part of a team.
• Ability to set priorities, meet deadlines, and multitask with minimal supervision.
• Strong decision-making and problem-solving abilities.
• Ability to build relationships with peers, customers, and vendors.

Education, Experience, and Training Required

• High school diploma or equivalent; Bachelor’s degree preferred, or a combination of education and experience that provides the required knowledge, skills, and abilities.
• High level of diplomacy and interpersonal skills.
• 2 years of experience as a store manager in retail or a similar business.