Donor Engagement Officer

Position Title: Donor Engagement Officer

Ministry Department: Development and Community Relations

Reports To: Director of Development

FSLA Status: Non-Exempt

Status: Part-time, hourly $19.00 - $20.00

Description:

The Donor Engagement Officer is responsible for cultivating and strengthening relationships with individual donors, businesses, and other key supporters of the Good News Rescue Mission. Reporting to the Development Director, this role focuses on donor stewardship, engagement, and retention by fostering meaningful connections that inspire generosity.

This position is ideal for someone with experience in sales, customer service, nonprofit development, or account management who thrives on building relationships and communicating mission impact. The Donor Engagement Officer will be a key part of the fundraising team, ensuring that donors feel valued and connected to the Mission’s work.

Key Responsibilities:

· Build and maintain relationships with current and prospective donors through personalized outreach, including phone calls, emails, handwritten notes, and in-person meetings.

· Develop and implement donor engagement strategies to deepen relationships and increase donor retention.

· Assist in planning and executing donor appreciation events, tours, and other engagement opportunities.

· Collaborate with the Development Director to identify and cultivate major donor prospects.

· Track and document donor interactions in the donor management system to ensure accurate records and personalized follow-ups.

· Work with the marketing and communications team to share impact stories, donor spotlights, and updates that reinforce donor appreciation.

· Stay informed of best practices in donor stewardship, relationship management, and engagement.

Qualifications & Experience:

· At least two years of experience in donor relations, fundraising, sales, customer service, or account management (nonprofit experience preferred but not required).

· Bachelor’s degree in Communications, Business, Nonprofit Management, or a related field preferred; equivalent experience considered.

· Strong personal commitment to Jesus Christ and active participation in a Christian community.

· Agreement with and willingness to sign the Good News Rescue Mission’s statement of Christian faith, with the ability to share that faith with donors and staff.

· Passion for serving individuals experiencing homelessness and poverty.

Knowledge, Skills, and Abilities:

· Exceptional interpersonal and relationship-building skills, with a heart for connecting with people.

· Strong written and verbal communication abilities, including the ability to craft compelling donor messages.

· Highly organized and detail-oriented, with the ability to manage multiple relationships and projects.

· Proficiency in Microsoft 365 (Word, Excel) and donor/customer management software (CRM experience preferred).

· Self-motivated, with the ability to work independently and collaboratively.

· Experience handling customer or donor inquiries with professionalism and care.

· Ability to communicate impact and inspire generosity.

· Professional, mission-driven mindset with a commitment to excellence.

Working Conditions and Physical Effort:

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Pleasant working environment; maybe exposed to cold occasionally. The noise level in the work environment is usually moderate. Employee may come into contact with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc,. or be mentally or physically disabled. Employee may be regularly exposed to some risk of communicable disease from guests of facility, exposure to TB and other respiratory diseases.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is occasionally required to stand and regularly required to sit, manual dexterity necessary in using hands to finger, handle, feel, type on computer keyboard. The employee required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds up stairs. Specific vision abilities required by this job include distance vision, color vision, depth perception and peripheral vision. The employee is required to have close visual acuity to perform and activity such as viewing a computer terminal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-Employment Screening:

· Drug test

· Clean DMV

· Must be insurable through GNRM’s auto insurance provider

Job Type: Part-time

Pay: $19.00 - $20.00 per hour

Expected hours: 20 – 24 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19 - $20