What are the responsibilities and job description for the Customer Satisfaction Specialist position at Good Ranchers?
Job Summary
We're Good Ranchers, a company dedicated to delivering high-quality products and exceptional customer experiences. As our Service Excellence Manager, you'll play a crucial role in shaping our customer service strategy and driving business results.
The ideal candidate will possess a strong background in customer service, leadership, and analysis. You'll be responsible for developing and implementing policies and procedures to ensure a consistent and excellent customer experience.
Main Responsibilities:
- Develop and implement customer service policies and procedures to ensure a consistent and excellent customer experience.
- Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and sales performance.
- Analyze customer service metrics to identify trends and areas for improvement.
- Collaborate with cross-functional teams to integrate customer service with all areas of the business.
Requirements:
Education:
Bachelor's degree in Business Administration, Communications, or a related field; a Master's degree is a plus.
Experience:
Minimum of 7 years' experience in customer service, with at least 3 years in a managerial or director role within an e-commerce environment.
- Proven track record of leading a customer service team and achieving significant improvements in customer satisfaction and sales figures.
Skills:
Strong analytical and problem-solving skills, with the ability to communicate complex ideas simply.
Excellent leadership and teamwork skills, with the ability to motivate and inspire a team.
- Strong technical skills, including proficiency in customer service software and databases.
