Customer Satisfaction Representative - TalentZok

Customer Satisfaction Representative- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Customer Satisfaction Representative in Houston, TX who possesses : -2 years in a customer service focused role-Bilingual-Passion for natural health products-Call center experience, been on the phones but also email support Email resumes to aaron@ or call 858.427.3368.   FULL DESCRIPTION : Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.The selected candidate will be responsible for : -Resolves customer concerns via phone, email, live chat, or social media;-Assists customers with the placement of orders, exchanges, or refunds;-Helps with complaints, errors, account questions, billing, cancelations, and other queries;-Identifies and assesses the customers' needs to achieve satisfaction;-Provides accurate, valid, up-to-date and complete information about products;-Meets individual and CSR team satisfaction targets;-Provide appropriate solutions and alternatives to customers within the specified average time limits;-Goes the extra mile to engage and satisfy customers;-Greets and follows up with walk-in customers;-Creates and updates customer accounts;-Ensures proper customer satisfaction is being delivered at all times;-Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information. The selected candidate will also possess-Minimum 2 years previous customer service experience or experience as a client service representative;-At least 1 year of call center experience;-High School Diploma or GED;-Excellent written and verbal communication;-Proven track record of over-achieving goals or going above and beyond;-Possess a willingness to learn;-Customer orientated with the ability to adapt / respond to different types of customers;-Bilingual CSR (English & Spanish) Salary Range : $17-$20 / hrFor immediate and confidential consideration, please email your resume to aaron@ or call 858.427.3368. More information can be found at

Salary : $17 - $20