What are the responsibilities and job description for the Diagnostic Scheduler position at Good Samaritan Hospital?
Job Info
Job Summary:
To ensure all diagnostic services are scheduled with a high degree of accuracy. To make sure all incoming orders are scanned and visible in the patient’s chart. To maintain a working relationship with providers/departments/patients to ensure the test ordered is the appropriate service with the appropriate diagnosis.
Essential Job Duties:
- Schedule all diagnostic services with a high degree of accuracy and customer service.
- Answer phone calls from patients/offices/departments, answering questions they may have in regards to scheduling process or testing information. Also answer informational calls from different areas and patients that are transferred.
- Cancel and Reschedule testing requested by patient or provider with accuracy.
- Enter all Incoming Orders into EPIC.
- Upload faxes/orders into appropriate patients chart.
- Work the scheduled orders WQ on assigned day.
- Work assigned WQ’s checking WQ at least 1x per day.
- Maintains a working relationship with Provider offices and Hospital departments to ensure test ordered is the appropriate service with the appropriate diagnosis.
- Retrieve Voicemails left by patients/providers/departments, return calls as needed.
Secondary Job Duties That May be Reassigned:
- Scan documents into patients chart (referral and media tab).
- Check emails throughout the day for Pre
- cert & Scheduling Department (Pre
- cert will send emails when patients don’t have an approval and need to be rescheduled)
- Work with Manager and Supervisor on issues with scheduling or referral creation if needed.
Job Specifications:
- Education: High School diploma or GED.
- Experience: Customer Service, Communication is a must.
Posting Date: 2025-01-30T21:21:08 00:00
Job Schedule: Full time
Job Shift: Day Shift
Locations: 520 S 7th St Vincennes IN 47591
