Homeless Diversion Program Manager

Essential Duties and Responsibilities:

The Program Manager will work to empower clients and provide guidance to staff in providing case management with a strengths-based, trauma-informed, and harm reduction approach. The Program Manager will oversee all aspects of services provided under the California Advancing and Innovating Medi-cal (CalAIM) program within their specific program, including but not limited to Enhanced Care Management (ECM), Short Term Post Hospitalization (STPH), Housing Transition and Navigation Services (HTNS), Housing Deposits (HD), Housing Tenancy and Sustaining Services (HTSS), Recuperative Care (RCP), and Day Habilitation (Day Hab).

• Supervise and monitor case manager activities to ensure timely submission of all required forms, including client referrals, ongoing engagement documentation, and discharge processes for CalAIM services. Ensure timely submission of information needed to extend service authorizations.
• Respond promptly and accurately to documentation or information requests from the CalAIM team, ensuring all submissions are complete.
• Oversee program service delivery to ensure sufficient billable services are provided, maintaining adequate service levels through weekly case management meetings and regular caseload tracking.
• Conduct client file audits to ensure compliance with quality standards and service delivery practices. Use audit findings to coach and guide staff on best practices to improve the quality and consistency of services.
• Providing day-to-day supervision and guidance to staff.
• Directing and supporting staff in implementing trauma-informed care and a strengths-based approach, aligned with Good Samaritan Shelter's principles and harm reduction practices. Motivating staff to empower residents, foster autonomy, and instill a sense of control. Assisting staff in managing complex cases effectively.
• Assisting in the training of staff, ensuring they are well-versed in Good Samaritan Shelter's case management approach, trauma-informed care, harm reduction strategies, motivational interviewing techniques, and program-specific policies and protocols.
• Engaging in conversations with clients about issues like substance abuse, mental health, and other challenges that contribute to homelessness.
• Ensuring accurate and timely data management, including maintaining updated case notes, assessments, and data entry in the Homeless Management Information System (HMIS) and other relevant systems.
• Recording services rendered in the Electronic Case Management (ECM) system and keeping all documentation up to date.
• Participates in committees, task forces, and special projects as required.
• Review and approve ongoing requests for rental assistance from staff members.
• Managing budgets and spending down for the ongoing contracts.
• Accountable for completing and submitting work orders, procuring necessary supplies, and maintaining the facility in good condition.
• Coordinate referrals, compliance, and enrollments into Good Samaritan's Housing Support programs in partnership with CenCal.
• Encouraging and supporting the professional growth of team members.
• Responsible for conducting annual performance evaluations, providing counseling, and overseeing disciplinary procedures for staff.
• Ensures that staff are provided with proper training and are well-equipped to fulfill their roles effectively and contribute to the program's success.
• Oversee that staff timecards and training are submitted in a timely manner.
• Perform related duties as assigned by the supervisor.

Education and/or Work Experience Requirements:

This section outlines the essential knowledge, skills, and abilities required to perform the daily tasks and job duties listed above.

• High School Diploma or equivalent: A minimum educational requirement to demonstrate basic literacy and communication skills.
• Hold a Bachelor’s Degree in a related field or have an equivalent combination of education and experience.
• Strong leadership, organizational, and communication skills.
• Ability to work collaboratively with diverse teams and maintain a client-centered approach.
• Familiarity with local, state, and federal regulations governing addiction treatment facilities.
• Crisis intervention skills: Capacity to handle crisis situations and de-escalate conflicts.
• Empathy and compassion: Demonstrating genuine care and understanding for individuals experiencing homelessness.
• Ability to work in a team: Collaboration and cooperation with other staff, volunteers, and external agencies.
• Excellent computer proficiency (MS Office – Word, Excel, and Google)

Required Qualifications:

Employment Eligibility Verification:

• Must provide documentation to establish identity and employment eligibility in compliance with legal requirements. This may include a U.S. passport, Permanent Resident Card, or other acceptable forms of identification.

Negative Tuberculosis Test:

• Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.

Background Screening:

• Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.

Pre-Employment Drug Screening:

• Must pass a pre-employment drug screening to ensure a drug-free workplace. A negative drug test result is required.

Driving Skills:

• Must meet the requirements set by our auto insurance carrier.

Insurance Coverage:

• Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history, and other factors.

Personal Insurance Coverage:

• Must have personal insurance coverage that meets the requirements set by the employer.
• This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the position.
• The coverage must be valid and maintained throughout the employment period.

Benefits:

Full-Time Benefits:

• Health Insurance
• Dental, Vision, and Life Insurance
• 401k Matching
• Paid Time Off (PTO)
• Paid Holidays and Floater Day
• Employee Assistance Program
• Gym Membership Discount
• Tuition Reimbursement
• Working Advantage

Part-Time Benefits:

• 401k Matching
• Paid Time Off (PTO)
• Employee Assistance Program
• Gym Membership Discount
• Working Advantage

Please note that these benefits are subject to specific eligibility criteria and may be subject to change based on company policies and guidelines.

Work Environment:

The work environment for homeless services with clients experiencing substance abuse or mental illness is characterized by a commitment to creating a safe, supportive, and non-judgmental atmosphere. It is crucial to establish a secure environment that prioritizes the well-being of both staff and clients. The work is often carried out through a multidisciplinary team approach, involving professionals from various fields who collaborate to provide comprehensive support. Crisis management protocols and resources should be readily available to address emergencies related to substance abuse or mental health. Ongoing training and professional development opportunities equip staff with the necessary skills to effectively engage with clients and address their complex needs. Additionally, the work environment should prioritize staff self-care and support, recognizing the potential challenges and providing resources for their well-being. Confidentiality and privacy of client information are paramount, ensuring trust and maintaining ethical standards. By fostering an inclusive and empathetic work environment, homeless services can effectively support clients on their path to recovery and stability.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, stat,e and local standards
• Must be able to lift and carry up to 30 lbs.
• The capability to navigate stairs multiple times during a shift is required.
• Proficiency in using hands and fingers to perform tasks such as typing, writing, handling paperwork, operating equipment, and assisting residents with daily needs.
• Sufficient vision and hearing capabilities to observe and respond to the environment, communicate with residents and colleagues, and maintain a safe working environment.

Mental Requirements:

The mental demands outlined above are illustrative of the requirements necessary for an employee to effectively fulfill the fundamental duties of this position. Reasonable accommodations can be provided to enable individuals with disabilities to fulfill these essential functions.

• Emotional resilience to cope with challenging situations and provide support to individuals facing difficult circumstances.
• The nature of working with individuals experiencing homelessness can be emotionally draining. Staff must be aware of the signs of compassion fatigue and have strategies in place to manage their own self-care and prevent burnout.
• Establishing and maintaining appropriate boundaries is crucial when working with vulnerable populations. Staff should be able to prioritize self-care, set limits on their emotional involvement, and practice self-reflection to prevent personal emotional strain.
• Serving a diverse population with various cultural backgrounds and identities. Staff should have a strong commitment to cultural sensitivity, respect for diversity, and the ability to communicate effectively with individuals from different backgrounds.

The Good Samaritan Shelter is a non-profit, community-based organization that relies on all members of staff to work together to serve the community and clients. At times, you may be asked to take on additional tasks outside of your usual responsibilities as needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skills, and ability required.

Job Type: Full-time

Pay: $34.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

License/Certification:

• Driver's license (Required)

Work Location: On the road

Salary : $34 - $36