Program Coordinator / Program Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

In close collaboration with the Director of Education, the Program Coordinator/Program Manager is responsible for overseeing SDRI education programs and outreach activities designed to improve the quality of health of those impacted by diabetes throughout the community of Santa Barbara and beyond.  Three areas of focus will be: planning and implementing education programs, creating an online and in person conference for Train the Trainer, and providing support (relationship management and logistics) related to a screening and treatment initiative in delaying the onset of type 1 diabetes.

This is primarily an onsite position that requires flexibility, including the ability to work some evenings and weekends, as needed to meet project requirements. Driving to the project location in the incumbent’s personal vehicle may be required. Mileage costs will be reimbursed per SDRI policy.

Attendance at departmental meetings and general staff meetings is expected.

This position will fulfill the following specific functions:

• The Program Coordinator/Program Manager will work closely with the Community Healthcare Workers (CHW) in planning, recruiting, and implementing education projects, including project activities, data collection, case management, and preparing reports.
• Maintain all study and program equipment and materials and will notify appropriate staff members when supplies need to be replaced or equipment needs to be repaired, cleaned or replaced.
• Assist in organizing and maintaining Diabetes Education Team files in SharePoint.
• Collect data and consent forms using strict confidentiality handling all data.
• The Program Coordinator/Program Manager will work closely with the Grants Manager to refine grant proposals and to provide evaluation content reporting metrics for grant close out communications.
• Meet with, and maintain relationships with, healthcare professionals to advertise and recruit participants and/or volunteers to participate and fulfill certain duties within the Screen and Treat program. 
• Identify and attend networking opportunities in the community.
• Coordinate and distribute the diabetes education calendar every month with updates on classes offered throughout the community.

Education Programs

• Coordinate day-to-day operations of diabetes education programs by tracking attendance, setting appointments, recording data, tracking CHW progress through requirements checklist and supporting documents, schedule upcoming sessions, design promotional materials, purchase supplies, organize class duties, track expenses, and organize referrals.
• Coordinate CHW schedules as appropriate to cover weekly education department activities and act as coordinator for volunteers and community partners schedules.
• Create and edit flyers promoting SDRI events as needed for community partners, as well as development of class handouts updates of existing documents.
• Connect CHW’s with resources such as IT support and relevant trainings as needed.
• Represent SDRI at appropriate venues, such as tabling events and education programs including Ocho Pasos and Semillas de Cambio.

• Correspond and communicate with program participants as required, including follow-up calls for appointments and classes.
• Responsible for ongoing curriculum updates and may act as facilitator/educator during class sessions while also mentoring future class facilitators and educators.
• Communicate with participants and parents, or other family members as required.
• Conduct and/or supervise measurements of BMI, blood pressure, A1C, waist circumference, weight, knowledge (self-assessment tests), participant questionnaire, and referrals to clinics, emergency department, and classes.
• Develop and maintain SOP’s and manage the regulatory binder.
• Coordinate possible ADA DSMES accreditation for Ocho Pasos and CDC recognition for DPP and maintain required paperwork.

CHW/Promotores Training program

• Support the CHW training and certification program as needed. This includes, but is not limited to, attending monthly meetings and developing and maintaining workshops, training documents and resources for the CHW program.
• In collaboration with the Director of Education, coordinate with CenCal to certify SDRI CHW’s and initiate billing for health education.
• Contribute to the development and maintenance of the Promotora training program structure and curricula, including developing a Train the Trainer model.

CHW Collaborative Groups

• Attend CHW Collaborative meetings as needed and keep track of activities required of SDRI per grant agreement.
• Coordinate scheduling of CHW’s for relevant CHW Collaborative workshops.

Pediatric Screening and Treatment Program

• Meet with community partners to promote SDRI’s new screen and treat program
• Recruit community members with a family history of T1D to participate in program
• Coordinate day-to-day operations of program including communication with Strategic Advisor and CSO, program participants and providers and scheduling appointments.
• Manage the process of identifying and screening individuals eligible to receive treatment intervention.
• Collect patient data through interviews and medical history review.
• Schedule appointments with appropriate healthcare providers for further education, diagnosis, and treatment.

QUALIFICATIONS

• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams) and database programs.
• Ability to multitask and handle a high volume of tasks efficiently.
• Ability to maintain a professional and positive demeanor in a busy office environment.
• Ability to work both independently and as part of a collaborative team.
• Ability to maintain confidentiality and handle sensitive information appropriately in a clinical research environment.
• Knowledge of HIPAA regulations and patient confidentiality.
• Knowledge of major medical insurance plans and types of coverage provided.
• Familiarity with medical or clinical research terminology and processes is a plus.
• Strong computer skills are essential for preparing classroom work, outreach materials, presentations, and reports.
• The ability to communicate information to other employees as well as management in a clear and concise manner is essential. 
• Incumbent must be comfortable in front of a crowd or classroom for presentations. 
• Must have the ability to interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
• The incumbent should feel comfortable working with children and adolescents, their parents, school administrators and post-partum women.

EDUCATION AND EXPERIENCE

• Bachelor’s degree, preferably in Health Education or health related field. 
• 1 to 2 years background in health education. 
• Work with diverse population highly desirable. 
• Master of Public Health (MPH) or related advanced degree would be advantageous.

LANGUAGE SKILLS

The ability to read, write and speak Spanish and English clearly is mandatory. Translating English to Spanish and vice versa is highly desirable. Must be comfortable with basic health intake procedures and questionnaires in both English and Spanish for a diverse range of participants. The ability to administer consent and conduct questionnaires, preferably in English and Spanish, is essential. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent is regularly required to sit, talk, hear, and climb stairs. The incumbent frequently is required to use hands to finger, handle or feel equipment, paper, or files. The incumbent will be required to use a computer for 50% of the time, which involves prolonged sitting and frequent use of a keyboard and mouse. The remaining 50% of the role may involve standing, walking, or other physical activities, depending on the specific job tasks. The incumbent is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10-20 pounds. Specific vision abilities required by this job include close vision.

This position requires manual dexterity, skill level and adequate vision to record data onto data sheets and adequate hearing and verbal communication skills to perform essential job functions. Standing for extended periods of time as well as light lifting is necessary.

The incumbent must be in sufficient overall health to report for work consistently and reliably and work through a standard day with appropriate breaks.   

WORK ENVIRONMENT

The work environment would be generally described as an office setting with clinical and laboratory facilities adjacent to the primary work area. Offsite work locations will include school campuses and possibly other locations. The ability to move within all of these areas may be required in the execution of the employee’s functional activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate and the illumination of the work area is primarily with fluorescent artificial lighting.

This position is associated with exposure to biohazardous materials and communicable disease requiring the use of universal precautions at all times as well as other conditions common to a medical clinic and research facility. 

This job description is intended to describe the general requirements of the performance of the job. It is not a complete list of duties, responsibilities or requirements. Other duties not listed here may be assigned as needed.

BENEFITS

Our team consists of diverse and dedicated individuals committed to enhancing the lives of those impacted by diabetes through research, education, and care. Each employee plays a crucial role in advancing our mission, and we are committed to ensuring that everyone feels valued and supported. To achieve this, we offer a comprehensive benefits package for full-time employees, designed to promote professional growth, enhance well-being, and foster a healthy work-life balance.

• Competitive Salaries: Attractive compensation aligned with industry standards.
• Ongoing Training and Development: Access to programs that promote continuous learning and opportunities for career advancement.
• Health Insurance: 100% employer-paid premiums for the employee's medical (Anthem Platinum level PPO plan), dental, vision, life, and long-term disability insurance plans.
• Dependent Coverage Support: An additional $200 per month towards dependent medical insurance premiums.
• Supplemental Benefits: Opportunities to purchase supplemental life and critical care insurance at a reduced cost.
• Retirement Plan: A 403(b) retirement plan with a discretionary company match to help secure your financial future.
• Generous Paid Time Off: Enjoy 15 vacation days, 11 paid holidays, and 2 floating holidays each year.
• Inclusive Work Environment: Be part of a collaborative workplace that values diversity and inclusion.

Salary : $80,000 - $100,000