What are the responsibilities and job description for the Office Supervisor position at Good Shepherd Rehabilitation Network?
Includes leadership over 4 of our OP sites, which include Conshohocken, Plymouth Meeting, West Norriton and Valley Forge.
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JOB SUMMARY
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Supervise Patient Service Representatives and Therapy Aides to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
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Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
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Resolve customer complaints, and answer customers' questions regarding policies and procedures.
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Implement departmental policies, procedures, and service standards in conjunction with management.
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Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
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Train and instruct employees in job duties and department policies, or arrange for training to be provided.
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Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
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Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
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Recruit, interview, and select employees.
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Interpret and communicate work procedures and department policies to staff.
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Establish work schedules and assignments for staff, according to workload, space and equipment availability.
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ESSENTIAL FUNCTIONS
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PATIENT/CUSTOMER
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Essential Accountabilities
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Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
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Is professional in all actions and appearance
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Ensure compliance with regulatory parameters
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Uses resources wisely – as if they were one’s own.
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Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
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Demonstrates a personal commitment to ensuring a clean and safe working environment.
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Anticipates patients’/customers’ needs and acts accordingly.
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Works to enhance patient satisfaction
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Assist patients and families
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Analyzes problems from the customers’ point of view.
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Honors patient/customer/employee confidentiality.
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Seeks feedback on how to improve performance and offers constructive feedback, as well.
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Applies learning for improved performance.
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Presents self professionally & demonstrates professional behavior during interactions with others
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Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
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PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
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Participates in Entity and Department wide initiatives for Patient /Employee safety
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Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
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OPERATIONS
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Essential Accountabilities
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Oversees and Manages Scheduling Operations
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Oversees and Manages Financial Operations to ensure optimal re-imbursement for services
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Clinic/Patient Management
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Phone Management
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Employee Relations/Management of Personnel
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Health System ID is worn in accordance to GSPP policy
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QUALIFICATIONS:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education
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High School Diploma required
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Associate's Degree preferred
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Work Experience
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Previous healthcare experience required
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Prior supervisory experience and office administration preferred
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Licenses / Certifications
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IDX Certification required, Certification in Sunrise Billing system may be required
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