What are the responsibilities and job description for the Office Supervisor position at Good Shepherd Rehabilitation?
Includes leadership over 4 of our OP sites, which include Conshohocken, Plymouth Meeting, West Norriton and Valley Forge.
- JOB SUMMARY
- Supervise Patient Service Representatives and Therapy Aides to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
- Resolve customer complaints, and answer customers' questions regarding policies and procedures.
- Implement departmental policies, procedures, and service standards in conjunction with management.
- Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
- Train and instruct employees in job duties and department policies, or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
- Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and department policies to staff.
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely – as if they were one’s own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients’/customers’ needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers’ point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- OPERATIONS
- Essential Accountabilities
- Oversees and Manages Scheduling Operations
- Oversees and Manages Financial Operations to ensure optimal re-imbursement for services
- Clinic/Patient Management
- Phone Management
- Employee Relations/Management of Personnel
- Health System ID is worn in accordance to GSPP policy
- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
- Work Experience
- Previous healthcare experience required
- Prior supervisory experience and office administration preferred
- Licenses / Certifications
- IDX Certification required, Certification in Sunrise Billing system may be required
