What are the responsibilities and job description for the Application Specialist position at Good Shepherd Services?
The Application Specialist must be strong team player and able to work across divisions and programs. He/she must be able to communicate technical issues to non-technical staff and program issues to IT colleagues. The ideal candidate will have a mix of technical knowledge, program/data analysis capabilities and a strong understanding of how non-profit management decision making can be supported by timely and reliable data.
Under the supervision of the Manager of Application Support and the guidance Vice President of Information Technology, provides assistance in one or all areas application that includes testing, design, integration, automation and analysis to the team or staff member responsible for application. Explores and executes ways to improve Agency data analysis, integration capabilities and reporting.
Reports to: MANAGER OF APPLICATION SUPPORT
Location: 305 Seventh Avenue, New York, New York 10001
Hours: 35 hours/week; Exempt
Salary: $75,782.00-$84,203/year
Major Duties:
Together with the internal Application Support Manager, and with input from agency-wide user committee, establishes application priorities.
Performs software requirements analysis, project planning and database design to meet needs of the Agency for efficient processing and management of data; recommends and/or implements hardware/software solutions that supports Agencys objectives.
Develops data integration processes to extract data from various external sources and internal Microsoft SQL server(s).
Develops and maintains complete and accurate documentation.
Tests, installs and upgrades applications and clearly documents results; resolves related problems.
Interacts with senior leads within Agency to develop business solutions
Works with application owners and 3rd party vendors to achieve application efficacy.
Develops reports for frontline staff, supervisors and senior management using Crystal Reports.
Examines current reporting structure and tools, and make suggestions to improve overall reporting process and achieve report automation were applicable.
Periodically refreshes development and/or test environments from production environment.
Acts as a liaison between the application vendor and system owner.
Creates queries and stored procedures on applications as needed.
Build and Maintain ODS Infrastructure along with Manager.
Other duties as required
Job Qualifications:
Minimum five years of experience in MS SQL Server and strong database programming skill. Familiar SQL Server Agent, Analysis Services, Report Services, Integration Services, etc.
Excellent data analytic, troubleshooting, and problem solving skills.
Experience with Tableau and creating reports/Dahsboards.
A minimum of three years experience in developing web based Application using Microsoft Visual Studio. Knowledge of computer programming language: C#, ASP.NET, PHP, Python with full life cycle design skill set is a plus.
Familiar Javascript, cshtml, HTML/DHTML, CSS, XML. Experience in producing technical design documentation is also a big plus.
Must have excellent written and verbal communication skills with the ability to communicate technical knowledge to non-technical audience of
healthcare standards, coding systems, and frameworks to build and maintain electronic health records and develop necessary data
and reporting tools.
A minimum of three years demonstrated experience with EvolvCS, electronic health records or other multi-tiered application architectures.
Knowledge of Salesforce, Cherwell or other IT Service Management softwares a plus.
Ability to sit or stand for long periods of time throughout the workday.
Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crains New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
Salary : $75,782 - $84,203
