Administrative Assistant

Job Description

Job Description

Salary : $50,000-$54,000 / annually

Goodman Management Group is a growing community association management company with Richmond and Virginia Beach offices. We are passionate about bringing new ideas and innovative technology solutions to the community management industry. We are building a team of talented individuals dedicated to making our clients' lives easier and providing them with the highest quality service possible.

The successful candidate will become part of a busy and dynamic team that manages the daily operations of a large, growing homeowners association. This role will work in one of two bustling clubhouses, reporting directly to the Onsite Manager and supporting the Lifestyle Director on occasion.

As a front-facing role, the Administrative Assistant is the first impression of the Association and interacts often with our residents. A pleasant, patient, diplomatic demeanor is essential to success in this role. Answering phone inquiries, handling in-person questions, and responding to emails promptly are primary responsibilities in addition to supporting the Onsite Manager with daily operations. Excellent customer service, confidentiality, and a proactive attitude are key components to this position.

There will be administrative tasks and projects as assigned. At a minimum, confident general use of Microsoft Office, Outlook, Teams, Adobe, etc. is essential.

PRIMARY DUTIES :

• Greet residents, vendors, and guests promptly and politely when they enter the clubhouse.
• Assist residents with general questions and concerns; handle basic account-related questions.
• Interact with residents, contractors, etc., via phone, email, and in person, and direct them to the appropriate team member.
• Track and coordinate clubhouse office, hospitality and housekeeping supplies for the clubhouse and team.
• Respond to emails and phone calls expeditiously and accurately.
• Perform general office duties including but not limited to data entry and organizing files / shared server documents with clarity and common sense.
• Handle specific projects assigned by the Onsite Manager with attention to detail and follow through.
• Manage the processing of completed administrative forms.
• Do periodic property / pool checks when directed by the onsite manager to include both clubhouses and / or specific locations within the property.
• Assist with the coordination of clubhouse / calendar reservations as directed.
• Manage and track all resident-driven groups and clubs.
• Assist with broadcast emails, community notifications, and updating the community calendar.
• Maintain desk and office space neatly and professionally.
• Have awareness of the building / property and notify manager of any irregularities. (ex : water leaking, major spills, damage, etc.)
• Maintain a basic understanding and knowledge of the Associations governing documents (Declaration, Article of Incorporation and Bylaws, Rules and Regulations, and Architectural Standards).
• Maintain confidentiality, discretion, and good judgment at all times in the workplace.
• Assist with room set for events, meetings, etc. as and when necessary. Some lifting (tables / chairs / decoration boxes) may be required.
• Successfully complete the Community Associations Institute M-100 level course within 90 days of employment.
• Other duties as assigned.

WORK LOCATION :

BENEFITS :

Salary : $50,000 - $54,000