What are the responsibilities and job description for the Clinic Office Manager position at Goodside Health/Urgent Care for Kids?
Join the Goodside Health Team as a Clinic Office Manager!
Goodside Health is on a mission to transform pediatric healthcare by providing accessible, high-quality in-person and virtual care for children across Texas. We deliver urgent care, primary care, telemedicine, and SchoolMed services to K-12 students, breaking down barriers to ensure every child receives the care they deserve. Now, we're inviting passionate professionals to help us shape the future of pediatric health.
About the Role:
We’re looking for an experienced Clinic Office Manager to lead operations at our Katy Cinco and Morton Ranch clinics. This role is central to ensuring our clinics run smoothly, and you’ll have the chance to make a meaningful impact by coaching and mentoring your team, working closely with cross-functional partners, and fostering a supportive environment for both staff and patients.
What You’ll Do:
- Oversee daily clinic operations, ensuring a positive and professional environment.
- Lead scheduling to maintain optimal staffing for seamless clinic functionality.
- Champion excellent customer service at all levels of the clinic.
- Manage reporting, including clinic KPIs, compliance updates, weekly team communications, and operational flow.
- Participate in recruitment efforts, building a team aligned with Goodside Health’s core values.
- Support employee development through team-building, mentoring, and coaching.
- Ensure compliance with HIPAA, OSHA, labor laws, and all relevant regulations.
Skills & Abilities:
- Strong organizational and leadership capabilities.
- Exceptional customer service orientation.
- Professional communication skills with a positive, courteous tone.
- Confidentiality in handling sensitive patient information.
- Proficiency in Microsoft Office and medical/patient applications.
- Ability to engage professionally with a wide range of people—clinicians, patients, families, suppliers, and more.
Qualifications:
- Certified Medical Assistant (CMA) or Licensed Vocational Nurse (LVN) with a Texas License required.
- BLS Certification.
- Pediatric and urgent care experience preferred.
- At least one year of medical office management experience.
- Flexible availability: clinic hours are 7 days per week, 365 days a year.
- Bilingual in Spanish is a plus.
Why Goodside Health?
At Goodside Health, we prioritize the well-being of those who serve others. We offer a competitive salary and a comprehensive benefits package, including:
- Health Benefits: Medical, Dental, and Vision coverage with multiple options.
- Financial Security: 401(k) plan with company match, basic life insurance, and voluntary disability insurance.
- Work-Life Balance: Generous PTO, paid holidays, and a corporate discount program.
- Professional Growth: Access to professional development reimbursement and company-paid BLS/PALS renewal classes.
- Perks: Free in-clinic and telemedicine visits for employees and dependents, plus an Employee Assistance Program.
Clinic Hours:
Monday - Friday: 12:00 pm – 9:00 pm
Saturday - Sunday: 9:00 am – 5:00 pm
We are deeply grateful for every candidate who considers joining us, though please note that we are not engaging with external staffing vendors at this time.
Goodside Health is grateful for all candidate submissions; however, this role is not outsourced to external vendors at this time.
If you’re ready to make a difference in pediatric healthcare and join a team that values Passion, Humility, Adaptability, Nurture, and Experience, we want to hear from you!
Equal Opportunity Statement
Goodside Health sincerely embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
