Customer Engagement Specialist

Position Summary

The Customer Engagement Specialist is a key member of the Marketing and Communications team that helps manage and develop customer experiences: support for Donated Goods Retail (DGR) customer engagement, loyalty program, database administration, responding to and resolving customer inquiries and implementation of marketing strategies to increase customer engagement. Responsibilities include engagement strategies using Salesforce, social media platforms, point of sale system and other technology to

develop deeper connections between GESMN and its customers. The role requires excellent communication skills, use of technology to support strategy and high-level duties based on comprehensive knowledge of organization policies and procedures.

Day in the life: In a typical day, a Customer Engagement Specialist will...

• Technology & Brand Stewardship: Understands the importance of accuracy and demonstrates flexibility in using technology to develop and manage customer relationships to increase engagement, with a focus on GESMN’s brand stewardship and organizational voice.
• Communications: Provides communications support to the marketing team, DGR and store leadership, internal stakeholders, following direction provided by the Marketing and Communications Director
  
  

Job Pay & Perks

• Pay range: $27.38- $37.04 Hourly
• This is a scheduled-hybrid role whose essential functions require work to be conducted at a physical location, which may include a GESMN or partner facility, at least two (2) days per week. The remaining days can be worked from the employee’s home office or a designated community setting as directed by the manager.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
  
  

About You

Required Knowledge & Skills:

• Understanding of branding and customer engagement strategies, using technology and innovation to strengthen GESMN’s connection with multiple audiences.
• Demonstrates acumen in the gravity of stewarding the Goodwill brand and communicating on its behalf in everyday work, growing customer engagement and adhering to organizational messaging.
• Advanced skills in job-related technology: Microsoft Office (Word, Excel, PowerPoint, Teams), database applications like Salesforce, point of sale, intranet and web CMS.
• Ability to anticipate business needs and effectively navigate a complex and dynamic organization.
• Demonstrates excellent customer service to resolve conflict; excellent verbal and written communication skills.
• Ability to organize and prioritize communications, multiple details and deadlines in a high-volume work setting serving both internal and external stakeholders.
  
  

Prior Experience & Education

• 3-5 years of relevant experience required.
• Associate degree preferred but not required.
  
  

About Us

• GESMN leadership recognizes the importance of varied backgrounds and racial diversity contributing to our organization’s goals and future. Read more about us here.
• We are a 501(c)3 nonprofit that offers job training and customized career support to eliminate barriers to work and independence.
• Proceeds from thrift retail, e-commerce, grants, and financial contributions fund our nearly 20 customized services that help Minnesotans get equitable access to jobs, create stable careers and realize the power of work.
• Shopping and donating items divert over 65 million pounds from local landfills annually and have helped us connect people to jobs since 1919.
  
  

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.