Supervisor Community Access

The Supervisor Community Access is responsible for maximizing service revenue and providing quality support and services to individuals in the Community Access Program.  This position also develops and strengthens relationships with community organizations and local business where training can occur.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for Community Access which consists of Foundational and Intermediate track teams.  Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals. Has familiarity with Community Access budget and manages team expenses to meet budget targets. Typically works on projects and initiatives that span 3 – 12 months.

PRINCIPAL DUTIES:

1. Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.
2. Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change affecting her/him, communicating appropriately with supervisor.  Follows through on learning, skill building, and practice necessary to adapt to change.
3. Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.
4. Technical Skill:  Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth ‘why’s’ and supervisory experience.  Has interpersonal skills in dealing with management and other departments.
5. Community Engagement: Champions Goodwill’s community engagement initiatives. Is aware of Goodwill’s community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups. 
6. Motivates, develops and manages Community Access team members by communicating expectations, providing learning opportunities, and fostering teamwork. 
7. Leads and coordinates schedules with support from team to ensure coverage, maximize service revenue and provide quality support and services to individuals in the Community Access Program.
8. Supports community-based team through regular one-on-one discussions, monthly team meetings and field supervision visits.  Maintains regular communication with and support of team via email, phone and text communication.
9. Ensures that authorizations and purchase orders from funding sources are received and billed upon on a monthly basis.
10. Monitors the safety and well-being of individuals receiving services through communication with staff who are providing services. Advocates for and facilitates referral to enhanced services and support as needed.
11. Develops and strengthens relationships with community organizations and local businesses where training can occur, such as volunteer work and exploration.
12. Provides and works with team to offer job-related counseling and guidance in career exploration, personal grooming, problem solving, social skill awareness, effective money management, transportation support and advocacy and general community skills.
13. Monitors vehicle usage, maintenance needs and reporting.  Ensures vehicle training for team members is provided.
14. Oversees the development of Individual Plans, objectives, regular case notes, and progress reports to referral sources, and facilitate annual staffing meetings. Ensures team is following our ISO and CARF standards.
15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency.  A minimum of 5 years’ experience, or 2 years managerial experience.
2. Competence in organizing and implementing delivery of various services to individual participants with disabilities to maximize their quality of life.
3. Knowledge of community resources and how they can benefit individual participants.
4. Valid driver’s license required.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team’s activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team’s work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to accomplish tasks; must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing data, operating equipment or review thoroughness of work; ability to communicate with others and exchange information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

 Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

(GWINT)

(SEW) Equal Opportunity Employer

(GWINT)