Center Specialist

Essential Functions:

• Actively engages light touch individuals who use the drop-in lab services.
• Obtains information regarding the types of jobs and job requirements needed by individuals using the drop-in lab.
• Pursues quality job leads daily. "Quality" is defined as job leads that are 1) not easily found by participants using really, but rather that are gathered from other sources; and 2) meet the requests and needs of the job seekers.
• Posts new job leads daily.
• Interacts with employers by phone to determine their specialized needs.
• Screens potential and interested applicants based on the needs of the employer.
• Refers only qualified individuals to jobs.
• Documents employer contacts and job openings
• Maintains written lab logs and attendance sheets as required by supervisor.
• Documents job leads given and the results of those job leads in the participant tracking system daily.
• Obtains feedback from participants through satisfaction surveys as outlined in department procedures.
• Actively seeks and collects job placement information from participants and enters it in the participant tracking system weekly.
• Actively pursues participants who have not attended the lab in a week to ensure they remain active or to collect job placement information.
• Maintains a welcoming environment conducive to working on computers to facilitate productivity.
• Ensures all participants are focused on job related activities and are following the rules of the lab.
• Supervises and motivates participants using positive behavior modification techniques to teach appropriate behavior.
• Ensures computers and printers are in working order and are fixed or replaced when not working.
• Encourages engagement of drop-in participants into deeper level services by ensuring that the level of service given is based on the level of enrollment (i.e., a person who is only enrolled in drop-in services must be encouraged to attend workshops if they need resume preparation; someone who needs constant assistance completing an application should be engaged at a higher level.
• Demonstrates a healthy work ethic by keeping personal phone calls, texts, and social media to a minimum while at work.
• Develops and maintains a professional public image in dress and demeanor.
• Maintains a professional relationship with all Goodwill staff, employers, and service providers.
• Demonstrates strong communication skills, both verbal and written, and avoids destructive sideways communication.
• Demonstrates a good understanding of, and a strong commitment to, quality customer service.
• Maintains a respectful and professional relationship with all participants, and maintains professional boundaries with all participants.
• Demonstrates good judgment in making decisions, setting priorities, and meeting deadlines.
• Works effectively with minimal supervision.
• Follows instructions and complies with policies and procedures.
• Demonstrates flexibility and a willingness to learn, and adapts as required by management.
• Arrives to work on time, takes appropriate lunch breaks, stays until closing time, and alerts supervisor in advance when late or absent.
• Demonstrates creativity, finds new and better ways of doing things, and proposes ideas.
• Shows initiative in gaining new skills and improving in weak areas.