What are the responsibilities and job description for the E-Commerce Associate position at Goodwill Industries Manasota Inc?
E-COMMERCE ASSOCIATE
ABOUT US:
At Goodwill, we aim to create a positive and fulfilling work environment with an emphasis on training and self-empowerment. With these tools in hand, our Team Members can excel in both their jobs and futures. Our Full-Time Team Members can expect a consistent forty-hour work week. Goodwill has many benefits including internal professional development opportunities, a generous Paid Time Off policy of three weeks in the first year of employment, a 24/7 Goodwill Paid phone access to a Doctor through Teladoc, and many other attractive benefits listed below.
MISSION CONTRBUTION:
To ensure the efficient and cost-effective operation and stewardship of E-Commerce donations through donor and customer relations, processing donated goods, and quality control—to maximize profitability and increase training opportunities.
THE POSITION:
Under the direct supervision of the TLC E-Commerce or designee, the E-Commerce Team Member is responsible for assisting in the facilitation and processing of merchandise through the E-Commerce departments while portraying a positive image of the organization.
THE BENEFITS:
Medical, Dental, & Vision Insurance, Employer Paid Life Insurance, 401K Retirement Plan with an Employer Match, Paid Time Off, 25% Store Discount, Teladoc copays covered by Goodwill, Access to a Life Coach, Training and Development Opportunities, Education Assistance and Incentives, Comprehensive Wellness Program with Incentives
THE QUALIFICATIONS:
Knowledge of antiques and collectibles preferred
High School Diploma or G.E.D. preferred
Ability to research and set price points using technology
Familiarity with packaging and shipping procedures
Strong written and verbal communication skills
Proficient with basic software programs, spreadsheets, and standard office equipment
ESSENTIAL JOB REQUIREMENTS:
Uphold Goodwill’s drug-free workplace and core values, maintaining a positive and inclusive work environment
Adhere to zero tolerance policies for harassment, substance abuse, workplace violence, and related offenses
Process merchandise posted and sold via Ecommerce platforms (e.g., Google, eBay, Amazon, ShopGoodwill), ensuring accuracy with locator slips and designated storage
Pull sold item reports and retrieve items for shipping; generate packing slips accordingly
Package items appropriately, verify item numbers with packing slips, and ship within time requirements
Manage weekly inventory, including pulling and packing unsold items, while upholding Kaizen principles for efficient space usage
Maintain department cleanliness and support opening/closing procedures
Work with the E-commerce supervisor to meet production goals and revenue targets
Scan items using e-commerce software to determine value, using key data like ISBN, UPC, title, or author
Sort and separate items not meeting department criteria
Ensure quality processing of donations to meet category and sales goals
Maintain urgency to meet production count goals and keep workflow ("River") moving
Uphold Goodwill’s Guiding Principles, including donor interaction, inventory turnover, equipment use, and donation stewardship
Maintain a safe work environment by complying with all safety guidelines
May be required to participate in activities outside of typical duties
Attend training sessions and in-service opportunities as assigned
Perform other duties as assigned by the Team Leader Coach or Assistant Team Leader
See attached job description for full description.
