What are the responsibilities and job description for the IT Support Specialist I position at GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC?
Job Details
Description
SUMMARY
Responsible for supporting all technology hardware and software systems in our environment. Provide technical support and face-to-face support to our internal and external customers. Assist in a wide variety of responsibilities including, but not limited to, installation, configuration, maintenance, troubleshooting, and strong customer service skills in a friendly and face paced environment. Ability to create, modify, and comprehend data from a multitude of data tools throughout the organization.
ESSENTIAL FUNCTIONS/DUTIES
- Installs and configures computer hardware, software, systems, networks, printers, and scanners.
- Monitors and maintains computer systems and networks using company-provided tools.
- Troubleshoot any hardware, software, and network issues based on priority.
- Assist in the implementation of new technology as needed and assigned.
- Provides technical support across the company (in person or from a remote GICF site using company-provided technology).
- Responsible for setting up accounts for new users (system, email, phones).
- Repair and replace equipment, as necessary, following company practices and procedures.
- Recommend strategies to increase efficiency by implementing new practices, devices, and/or software.
- Analyze and run daily, weekly, and monthly data reports as required.
- Ability to learn new systems.
- Assist in other areas of the IT department as needed.
- Ability to train, mentor, and cross-train others within the IT department.
- Understanding of data analytics.
- Proficiency in MS Excel, MS Word, MS Teams, and Windows.
- Ability to learn new software initiatives in a high-paced environment
ADDITIONAL FUNCTIONS/DUTIES
- Travel to several locations to implement, configure, and troubleshoot.
- Assist in other areas of the IT department as needed.
- Perform other duties as assigned.
Qualifications
QUALIFICATIONS/COMPETENCIES
The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.
- Ability to adhere to the organization’s Core Principles.
- Ability to proactively identify potential marketplace/performance/software/hardware issues.
- Ability to work independently with minimal instruction and/or direction from a supervisor.
- Ability to maintain a professional attitude when dealing with customers, clients, and co-workers.
- The ability to set up and troubleshoot computers, including installing and configuring new Point of Sales systems, computers, and printers.
- Good understanding of LAN and WAN networking systems
Education and/or Experience:
A high school education or equivalent is required. Degree, degree-seeking in information technology preferred, or equivalent working experience.
Experience in IT Support Specialist experience (support, help desk) is a plus.
A certification is a plus.
Microsoft certification is a plus.
Strong Computer skills
A technical and logical thought process
Math Ability:
Level 4: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Computer Skills:
To perform this job successfully, an individual should have advanced knowledge of Microsoft Office Suite, Networking, Databases, Hardware, Operating Systems, and other technologies relevant to the advancement of the department.
Supervisory Responsibilities:
This position has no supervisory responsibilities.
Purchasing Authority:
No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
- Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
- Regularly required to stand, walk, sit, talk, hear, type, and reach with hands and arms.
- Sufficient mobility to turn from side to side, lean, and remove items from containers.
- Perform work inside, exposure to dust, dirt, electricity, noise, fumes and chemicals.
- The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
Language Ability:
Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.
Reasoning Ability:
Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
License and Certifications:
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.
Salary : $19 - $23
