IT Support Specialist

Janney Roofing is a family-founded and family-operated company built on the principles of honesty, quality, and integrity. We believe in what we do and believe we are changing lives one roof at a time.

Our work environment includes:

•Growth opportunities

•On-the-job training

We're looking to hire a full-time experienced and skilled IT Support Specialist to join our growing team. The expectation is that the Job Coordinator will lead by example with all of Janney Roofing’s core principles of Quality, Honesty, Integrity and Generosity. As a whole, our team is composed of members from all walks of life which enhances how we incorporate and cultivate work that is done.

The IT Support Specialist is responsible for providing first-line technical support to our employees, resolving technical issues, and ensuring the smooth operation of our IT infrastructure by working closely with our team and vendors to deliver exceptional customer service and maintain a secure and reliable IT environment.

• Respond to user support requests via phone, email, and ticketing system.
• Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT systems.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Provide training and guidance to users on IT systems and applications.
• Identify, analyze, and resolve IT security risks and vulnerabilities.
• Maintain and update IT documentation and procedures.
• Participate in IT projects and initiatives.
• Collaborate with other IT team members to ensure seamless operations.
• Stay updated on the latest IT technologies and trends,
• Contribute to a positive and collaborative team environment.

• Adheres to the SNR Global, LLC code of conduct and all policies, procedures, and protocols.
• Demonstrates and maintains a high degree of professionalism.
• Takes action to support the organization’s commitment to equity, diversity, and inclusion.
• Supports and acts in accordance with the organization’s customer service standards.
• Values continuous learning and seeks ongoing training and development

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• High school diploma or GED required.

• 2 years of experience in a technical support role.
• IT certifications (e.g., CompTIA A , Network , Security ) a plus.

• Strong understanding of computer hardware and software.
• Experience with network troubleshooting, including wired and wireless connections.
• Proficiency in Microsoft Windows operating systems and office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving and analytical skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of IT security best practices.
• Experience with cloud computing platforms (e.g., AWS, Azure).
• Experience with scripting languages (e.g., PowerShell, Python).[AB1] 
• Excellent customer service
• Detailed oriented
• Ability to maintain confidentiality

Salary : $50,000 - $60,000