DDS Supervisor

Job Description

Job Description

To provide mail processing and switchboard service to DDS. Responsible for transforming data by indexing and scanning documents. Ensure the appropriate information from the documents is input into the IRON DATA system. Also responsible for quality control of each document.

Role and Responsibilities

• Ensures that the custodial team completes work at assigned contract sites within established deadlines and scope of work
• Fulfills all custodial duties to ensure daily completion of the scope of work.
• Achieves daily service goals and contractual compliance through active supervision, hands-on audits and inspections at assigned worksites.
• Assists management in developing policies, processes, and workflow procedures for the custodial team.
• Communicates effectively and professionally, both verbally and in writing, with building managers and employees.
• Reports custodian operational issues to leadership as necessary.
• Addresses and resolves employee performance and quality control issues.
• Executes continuous improvement strategies, work practices, procedures and quality control plans for assigned worksites.
• Maintains processes and procedures ensuring the safety of our employees.
• Reports safety hazards and ensures the custodial team adheres to safety procedures.
• Coaches, trains, mentors, and provides support to all custodial team members.
• Manages time and attendance entry and edits, payroll hours worked to budget and achieves metrics.
• Submits supply orders and manages custodial supply inventory levels at assigned worksites.
• Maintains and reports all equipment and fleet requirements including maintenance and repairs.
• Adheres to established departmental dress code.
• Adheres to assigned work schedule
• Delivers exceptional customer service.
• Represents the organization in the community in a positive manner.
• Other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities over custodial team members

Required Skills & Qualifications

Physical Requirements

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer / location. Alternative work locations may be offered as appropriate.