What are the responsibilities and job description for the Talent Development Specialist position at Goodwill Industries of Central Texas?

Job Description

The Talent Development Specialist supports the Talent Development Manager in executing talent development initiatives across the organization. This role assists in managing the Learning Management System (LMS), designing and delivering instructional content, and supporting in facilitation of onboarding programs for Assistant Store Managers (ASMs) and General Managers (GMs). Additionally, the role contributes to the successful facilitation of Donated Goods Retail (DGR) training programs and assists in conducting orientation for new hires.

Role and Responsibilities

Work collaboratively with Donated Goods Retail (DGR) to establish training objectives and strategies for all training courses.
Direct execution of formal and informal workshops and learning experiences for large and small group presentations with DGR.
Develop and manage databases to track progress of participants and program scheduling.
Develop materials and secure training rooms for learning workshops.
Create and implement comprehensive training programs tailored to the needs of retail team members, including technical skills, customer service, sales techniques, and product knowledge.
Conduct orientation sessions for new hires, ensuring they understand company policies, procedures, and culture.
Provide a positive onboarding experience that sets the foundation for long-term success.
Develop engaging, learner-centered instructional materials using best practices in instructional design and adult learning theories. Utilize various delivery methods, including e-learning, workshops, and on-the-job training.
Assess the effectiveness of training programs through feedback, assessments, and performance metrics. Continuously improve training content and delivery methods based on data-driven insights.
Partners with retail leaders to identify training needs and develop solutions that support business objectives. Ensure training programs are aligned with organizational goals.
Oversee the LMS, ensuring content accuracy, system functionality, and user engagement. Continuously improve LMS utilization to enhance learning accessibility and effectiveness.
Assist in developing career pathways and training workshops that support the professional growth and long-term career advancement of retail team members.
Perform additional duties as required to support the overall success of the talent development initiatives.

Supervisory ResponsibilityThis position does not have supervisory responsibilities

Required Skills & Qualifications

At least two years of experience in a professional training or facilitation position.

Knowledge of learning styles and adult learning theory.

Experience using and knowledge of training processes, developing and delivering training.

Experience of delivering a variety of teaching methods and processes (e.g., Instructor Led classroom, virtual classroom, eLearning, social and mobile learning).

Excellent interpersonal, communication, and organizational skills.

Ability to synthesize complex information into clear, concise content for varied audiences.

Ability to multi-task, prioritize work and have excellent time managements skills.

Ability to develop ideas in practice, work alone and make decisions.

Must be flexible to respond quickly and positively to shifting demands and opportunities.

Ability to work under tight deadlines and plan, organize and carry out multiple detailed tasks.

Experience with Learning Management Systems preferred.

3 years’ experience in instructional design, development and evaluation, preferred.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

While performing the duties of this job, the team member is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.

Ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Pre-employment background check is required to ensure applicant meets all eligibility requirements for the assigned customer / location. Alternative work locations may be offered as appropriate.

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