Employment Navigator/Case Manager

Goodwill Industries of Greater Cleveland and East Central Ohio is seeking a full-time Employment Navigator/Case Manager to join our Mission Services team.

Goodwill is a nonprofit social service agency dedicated to improving the lives of all people by providing skill-building programs and services needed to help remove common barriers to good jobs and independence. Our vision is to be the leading resource for growth and development for people in our communities seeking to overcome barriers in their lives. We provide an inclusive, equitable, safe, welcoming environment and believe in meeting people where they are with a hand up, not a handout.

Job Summary:

We are seeking an empathetic, resourceful, and highly motivated Employment Navigator to join our team. The Employment Navigator will support individuals in overcoming barriers to employment and help them secure sustainable employment. The ideal candidate will have a deep understanding of workforce development, community resources, and job search strategies. This role involves working closely with job seekers to assess their needs, identify appropriate career opportunities, and provide coaching throughout the job search process.

Key Responsibilities:

• Career Coaching & Support: Provide one-on-one coaching and guidance to job seekers, helping them navigate the job market, set career goals, and identify employment opportunities suited to their skills and interests.
• Job Search Assistance: Assist clients in creating and refining resumes, cover letters, and job applications. Guide them in job search strategies, online application processes, and networking techniques to maximize their employment prospects.
• Assess Client Needs: Conduct initial assessments to determine the job seeker's skills, qualifications, and barriers to employment. Develop personalized employment plans that address specific challenges, such as lack of skills, experience, or access to transportation.
• Community Relationships: Establish and maintain community relationships with employers and public agencies to facilitate learning and secure employment opportunities.
• Documentation and Reporting: Clearly record participant progress through services and complete all necessary documentation and reporting within established times.

This is an hourly position with a competitive benefits package that includes:

• 4 weeks of paid time off per calendar year
• Paid holidays
• Medical, dental, & vision benefits at a fraction of the premium cost
• Retirement planning with company match
• Employer-paid Group Term Life and Disability Insurance
• Employee Assistance Program

Requirements:

• Bachelor's degree in education, social work, psychology, rehabilitation counseling, business, or related field preferred
• Three years of experience providing vocational rehabilitation services will be considered in lieu of a degree
• Ability to complete State of Ohio Department of Developmental Disabilities provider training
• Ability to obtain additional certifications may be required, including Certified Employment Support Professional (CESP)
• Works a flexible and varying schedule that may include nights or weekends as determined by the needs of the individual served
• Travel is required within communities served and may include transporting the individual served, as necessary
• Must have a valid driver's license with five or fewer points and automotive insurance, must regularly provide proof of automotive insurance
• Certification in First Aid and CPR is required and can be provided if needed

Background checks and FBI/BCI checks are required.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.