What are the responsibilities and job description for the Store Lead position at Goodwill Industries Of Greater New York?
Goodwill Industries of Greater New York and
Northern New Jersey, Inc.
Job Description & Physical Demand Analysis
Position Title:
Store Lead
Department:
Retail
Reports To (Title):
Store Manager
Position Type:
FLSA - Non-Exempt
Supervising Staff:
No
General Purpose:
The Store Lead is a “boots on the ground” liaison that supports the management team to reinforce and model retail best practices and policies with staff. The store lead exhibits the behaviors expected by all staff and plays an integral role in providing real-time guidance to store staff and feedback to the management team. The store lead is part of the store’s leadership bench and succession planning initiative. The position may be activated to fill a temporary management role when needed i.e. management vacations, coverage emergencies etc., and will be trained on all aspects of store operations. A Store Lead with High School Diploma or Equivalency will be promotable to Key Holder or Assistant Manager.
The position will be available to incumbent-employees-only as a growth opportunity for high-performing staff.
Essential Functions:
- Support the store team to achieve sales, ShopGoodwill and production goals.
- Serve as ShopGoodwill (SGW) sorting lead, responsible for identifying SGW product, training staff to identify product, and maintaining manifests.
- Provide real-time guidance to store staff on pricing, product flow, customer service, and policies and procedures.
- Provide feedback to the management team on Store Associate’s & Sales Specialist performance; share feedback with the management team on coaching opportunities for staff.
- Be expert in retail and organizational policies and procedures, such as SGW send/don’t send, good/better/best pricing, customer and donor experience, to model best practices and provide real-time training to staff.
- Assist management in training store employees in “real time” work scenarios. Management will lead training and coaching; the role of the Store Lead is to highlight these opportunities for Management to action.
- Role model exceptional customer service behaviors for the team by playing an active role on the sales floor and donation area.
Customer Service
- Lead by example by cultivating internal relationships and assisting Store Associates & sales specialist in building and maintaining customer relationships.
- Support the Store Management team in driving Goodwill brand loyalty through role modeling behaviors that educate and provide knowledge of the Goodwill Mission.
Operations
- Exhibit and maintain a neat, clean and safe working environment.
- Maintain and replenish the sales floor, cash wrap and donations area.
- Assist in ensuring that donations are treated with respect when received from the donor.
- Protect store assets and inventory by communicating LP and/or safety concerns to the Store Manager’s attention.
- Learn to perform daily opening and closing procedures to provide additional management coverage during store management vacation cycle or other critical coverage situations.
Merchandising/Visual
- Assist Store Management team in maintaining all merchandising directives and execution of effective merchandising strategies.
- Ensure the selling floor is neat, clean, organized at all times.
- Identify and communicate product concerns to the Store Manager in a timely manner.
People
- Report to the Store Manager any observed employee relation issues in a timely and effective manner; Store Manager is responsible to take action on these issues with Human Resources and associated employees.
- Assist the Store Manager to train new employees by role modeling behaviors aligned with Goodwill policy and procedures.
Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training.
Qualifications & Competencies:
Strong verbal and written communication skills.- Demonstrated collaborative skills and ability to work well within a team
- Ability to receive feedback and act when appropriate
- Ability to deliver constructive, action-oriented feedback
- Comfortable using technology and Retail manifest/inventory software
- Knowledge of Retail brands and value
- Accuracy and attention to detail required.
- Must be able to stand for long periods of time and able to push/pull up to 50lbs
- Must have open availability and able to work evenings, weekends and holidays.
- Schedule will be based on the needs of the business.
Special Working Conditions: Describe unusual working conditions or environmental factors.
- See Attached Physical Demand Analysis
Goodwill Industries of Greater New York and New Jersey
Physical Demand Analysis
Employee Name: Position: Store Lead
In addition to the functions described above, this role may include other responsibilities and duties as assigned on occasion, based upon Goodwill NYNJ needs or requirements.
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
WORKING ENVIRONMENT:
- Material and equipment used: Computers, faxes, copiers, phones.
- Travel requirements: minimal
- Hazardous exposure category: Place an “X” in the appropriate category for the role:
- ____X_____ involves an inherent potential for contact with blood, body fluids or tissues. Appropriate protective measures are required for every employee engaged in Category I tasks.
- __________ Involves no exposure to blood, body fluids, or tissues, but potential exposure in usual work. Employees performing Category II tasks don’t need to wear protective equipment, but they should be prepared to put on protective equipment on short notice.
- __________ involves no exposure to blood, body fluids, or tissues, although situations can be hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids.
PHYSICAL REQUIREMENTS LIFTING REQUIREMENTS- Place an “X” in the appropriate level for the role.
_____Sedentary work-Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Roles are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.- _____Light work-Exerting up to 20 pounds of force occasionally, and/or to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.
- _ __Medium work-Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.
- __ X __Heavy work-Exerting 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects. Physical demand requirements are in excess of those for medium work.
_____Very heavy work-Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for heavy work.
Goodwill Industries of Greater New York and New Jersey
Physical Demand Analysis
Employee Name: Position: Store Lead
I have read the role summary and its attachments and understand the responsibilities.
Employee Signature Date
