Data Intake Specialist (Right Turn GO)

Mission Support:

To help people achieve their full potential through the dignity and power of work. The Right Turn of Goodwill of Houston purpose of this program is to introduce and prepare justice-involved youth and young adults (18-24) for the world of work through placement into paid work experiences, and on a path to more equitable career opportunities with their peers.

Position Summary:

Under the direct supervision of the Program Coordinator, this position provides administrative support for the Right Turn GO Program. Duties include general clerical, receptionist, data entry and project-based work. Deals with a diverse group of external callers and visitors as well as internal clients and staff at all levels of the organization. Independent judgment is required to plan, prioritize, and organize diversified workload.

Essential Duties and Responsibilities:

· Meet and greet all job connection clients and visitors, answer telephones, assist with routine inquiries and refer to appropriate Goodwill program as necessary. Provides excellent customer service for the front office and communicates well with staff.

· Perform general clerical duties to include but not limited to photocopying, faxing, mailing, filing, scheduling, ordering, and maintaining office supplies.

· Assists with data entry and record keeping related to Job Connection Programs and Services while maintaining a high level of confidentiality. Verifies entered client data by reviewing, correcting or reentering data; alerting staff when account information is incomplete.

· Provides client Case Management support as necessary and as directed by program staff and program manager. Assistance with retention follow-up may be requested.

· Assist with recruitment of youth and young adults via social media, newsletters, mail-outs, cold calling, and email.

· Maintain Data Spreadsheets as needed with assessments, enrollments, placements, referrals, demographic information, follow up, and milestone achievements.

· Assists with preparation of clients’ assessments, evaluations, and enters Job Readiness and Soft-Skills Trainings, Job Placement, and Job Retention services into the Case Worthy, CIS, Case Mgr. database.

· Organizes and prepares materials for weekly Orientations, Classes, Job Readiness classes, etc., and prepares a calendar of job connection and program schedules.

· Participate in staffing meetings to discuss job connection services. Maintains appropriate agency documentation of staff meetings and contributes to team efforts by accomplishing related results as needed.

· Ensure compliance with all Goodwill Houston policies, procedures and safety standards throughout work areas and maintain them to meet all state and local regulatory standards.

· Ensures operation of job connection center equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories.

· Assists in completing regular routine follow up calls and/or emails for the purpose of supporting program retention data.

· Other duties as assigned by the Program Coordinator/Program Managers.

Minimum Qualifications:

Education: High school diploma or equivalent. One to three years of clerical experience in a professional office environment. Bi-lingual Preferred.

· Professional telephone protocol.

· Professional business attire always and smart casual on non-meeting days.

· Strong verbal and written communication skills; multilingual abilities (strongly preferred).

· Basic reading, writing, and arithmetic skills.

· Strong PC skills with knowledge of Microsoft Word and Excel.

· Ability to work with people of varying backgrounds and cultures.

· Ability to work under deadlines.

· Capacity to work independently and collaboratively as part of a team and in multiple databases.

· Valid driver’s license, automobile, and auto insurance (preferred).

Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities.