What are the responsibilities and job description for the Learning and Development Specialist position at Goodwill Industries of Houston?
Job Title: Learning and Development Specialist
Department: Learning and Development
Reports to: Sr. Manager of Learning and Development
FLSA Status: Exempt – Full time $45k - $58k
Mission Support:
Goodwill Houston (GWH) is leading change, connecting people, and improving
potential for the future of work. We educate, train, and hire individuals with barriers to
employment to help them thrive. We connect people, families, and communities to
improve lives and to meet the workforce needs of today and tomorrow. Powered, in
part, by donations and retail customers, we change lives through the power of work.
Position Summary:
Provide administrative and coordinator support to the programs and systems of the Learning and Development Department. Duties include database administration and maintenance of Goodwill Houston’s Learning Management System, email reporting to all respective departments, and providing data validation/analytics to support all Learning and Development training programs. The role must be able to assist inquiries of all Learning and development systems/registration processes.
Essential Duties and Responsibilities:
Data Analytics:
- Exercise independent responsibility and judgment in auditing data in the different data systems to identify missing, incomplete, or inaccurate data, and bring it to the attention of program staff.
- Analyze data to identify or resolve operational problems.
- Generate and effectively communicate daily, weekly and monthly reports as needed to provide leaders with tools and resources to mitigate risk and make informed decisions.
- Maintain data quality and data integrity in all data systems.
- Design and run database forms and reports as directed by the Learning and Development Manager
- Provide end-user support and data management training for the People Operations and Donated Goods Retail Division as needed.
- Assess database systems before and after upgrades.
- Other duties as assigned by the Learning and Development Manager
LMS & Reporting
- Oversees the Learning Management Systems (LMS), authoring software, and other related L&D software. Assures database design, maintenance, entry, and customer support.
- Performs an ongoing review of existing software programs and initiates the development of new programs, as needed.
- Develops and maintains training plans and schedules to ensure timely delivery and completion.
- Establishes, tracks, and evaluates learning metrics to assure effectiveness.
Ensures accurate and timely reporting of outcomes are delivered to the Supervisor, funders, and key stakeholders
Behaviors and Skill-Building
- Demonstrates GWH’s Core Values in all actions.
- Culture Keeper who demonstrates and leads positive organizational culture.
- Ability to build rapport at all levels of the organization.
- Ability to influence without authority
- Ability to identify and communicate trends that meet all business needs effectively
- Excellent communications and negotiation skills with sharp business acumen.
- Maintains professional and technical knowledge base in the area of training and development by reviewing professional publications, participating in professional
organizations, and attending seminars, webinars, conferences, workshops, etc.
- Performs other duties as assigned by team leader.
Minimum Qualifications:
- Education: Minimum of Associate Degree in Database Administration or related field. Bachelors’ Degree preferred.
- Experience: Minimum one year of relevant experience in data management and validation.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities.
Physical Requirements/Skills:
- Integrity of reporting
- Timely submission on regular reports.
- Public speaking and training delivery including standing or sitting for extended periods.
- Ability to lift/push/pull 20 lbs.
- Some local travel and limited domestic travel required.
Balanced Scorecard/Key Performance Indicators:
- Retention improved / Turnover reduced (90 day annual %)
- Learning Plans - goals vs achieved (<5% of population with Past Due Training)
- Planning and reporting documentation produced and maintained
- Product (Project) deliverables completed as assigned
- Donor value/Transaction Value/Sales Per Labor Hour vs LY (42%<)
- Customer Survey Questionnaire score vs actual
- Internal mobility maintained (80% <)
Salary : $45,000 - $58,000
