Lead Attended Donation Center Attendant

Description

PURPOSE:

• Oversee day to day operation of Attended Donation Center, while accepting donations from the public and processing donations.
• Give guidance and instruction to other Processors as directed by Store Manager/Assistant Manager.
• Price, ticket and coordinate processing of clothing/wares to maintain adequate production quotas, maintain the flow of goods based on volume of donations.
• Operate forklift competently and safely. 
• Monitor Production, quality and pricing of processing. 

ESSENTIAL FUNCTIONS:

• Oversee Donation Center and Attendants.
• Accept donations from the general public.
• Treat all donors and all donations with respect.
• Assist every donor in the unloading of donated items from donor’s vehicles.
• Offer every donor a donation tax receipt and sign all receipts acknowledging acceptance of donations.
• Thank every donor for their donation.
• Dress appropriately in accordance with Goodwill dress code.
• Understanding of and commitment to the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to donor either verbally or through Mission related literature or messaging.
• Maintains interior and exterior of the ADC assuring cleanliness, neatness, and orderliness throughout the day.
• Maintain safe conditions for donors and staff and perform proper fire safety procedures. Promptly report any accidents/incidents and unsafe conditions to supervisor.
• In the winter, assure that donor access is kept clear of snow and ice.
• Store donations in such a way that all available ADC/trailer space is utilized, while stacking in a safe and orderly manner. All loose donations must be packed into bags or boxes.
• All donations left outside in the off hours should be immediately placed inside.
• Work at a pace which insures no backup or overflow of donations to exterior of ADC.
• Maintain accurate record of total daily donors.
• Assist in the loading and unloading of Goodwill trucks.
• Cross train in other areas as needed.
• Attendants will have the right with discretion, to politely refuse any donation that does not meet Goodwill’s standards, i.e. furniture, large appliances such as refrigerators, freezers, stoves, washers and dryers.
• Supply product for production.
• Price and ticket product, separate, package, and inventory wares, and supply processed shoes to assure production quotas and deadlines are met.
• Quality and material control.
• Must be able to work with people with all abilities.
• Recognize use, style, value, saleable, salvage, trash and seasonal.
• Maintain quota based on volume of donations.
• Price and tag/ticket merchandise.
• Bag and/or box salvage merchandise (shoes, books, belts, etc.)
• Mark everything that will leave the building CLEARLY.
• Direct obvious trash from box or pile.
• Maintains Attended Donation Center; cleanliness, neatness, orderliness, proper display, safe conditions for customers and staff and performing proper fire safety procedures.
• Box items to be shipped.
• Do seasonal items as they come in and box for storage.
• Clean when necessary.
• Help truck driver and co-workers loading/unloading Goodwill truck.
• Cross train in other areas as needed.
• Operate forklift as instructed in a safe manner as needed.
• Load and unload trucks, pallets and bales as needed.
• Complete Daily Checklist for the forklift.
• Quality and material control.
• General housekeeping and safety.
• Must be able to stand for long periods of time, use hands to fingers, handle, or feel; reach with hands and arms; push or pull.
• Must be able to regularly stoop, bend, reach turn and twist body and lift and carry up to 30 pounds and occasionally lift and/or move up to 50 pounds.
• Other related duties as directed by the Assistant Manager/Manager.
• Must be able to occasionally, kneel, squat, and climb.
• Operate forklift to load and unload trucks and bales as needed to assure production quotas and deadlines are met. 
• Work performed is within acceptable quality standards.
• General housekeeping and safety.
• Performs other related activities as directed by Assistant Manager/Manager.
• Performs production activities assigned by Assistant Manager/Manager.

DUTIES AND RESPONSIBILITES

• Follow the policies, procedures and special instructions set down by the President and C.E.O. of Goodwill Industries, Vice President of Retail Operations, Vice-President of Donation Procurement/Development, Senior Sales Manager and Store Manager/Assistant Manager.

• Investigates and reports unsatisfactory conditions in the location to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.
• Reports customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.

RELATIONS:

Establish and maintain relations with the following:

• Store Manager/Assistant Manager, Senior Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations and/or President and C.E.O. of Goodwill Industries. 
• Other workers in organization, assist in work, perform production activities and related work. 

STANDARDS FOR MEASURING PERFORMANCE:

• Degree to which customer service standards are reached.
• Degree to which quality standards are reached.
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which one’s conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• The manner in which the individual reflects his/her overall personal appearance both in following of the Goodwill dress code and personal hygiene.
• Ability to meet deadlines and respond to special requests and the desires of management. 
• The understanding/commitment to the Goodwill Mission.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent preferred, but on-the-job training is provided.
• Minimum of six months’ prior supervisory experience required.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must possess adequate physical endurance to work at industrial standards. 
• Must be able to regularly lift up to 25 pounds unassisted and up to 50 pounds assisted.
• Must be able to pass Forklift Certification.
• Must be able to complete paperwork as required.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must possess adequate physical endurance to work at industrial standards. 

Salary : $13