Vice President of Retail

Goodwill Industries of NM is seeking a VP of Retail to join our senior leadership team. This pivotal role involves managing all facets of retail operations, including e-commerce, sales performance, budgeting, and personnel management. The VP of Retail will provide strategic guidance and support to operations and store managers, ensuring compliance with company policies and procedures. Additionally, the VP will be instrumental in developing and overseeing retail budgets, monitoring expenses, and promoting cost-effective practices. With a strong emphasis on customer service and ethical standards, the VP of Retail will enhance organizational effectiveness and success while maintaining confidentiality and regulatory compliance.

Benefits include health, dental and vision coverage. 403B or Roth retirement plan options, paid time off and more!

This is an exempt position, salary based on experience.

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills related to the position.
• Oversees GINM E-Commerce Operations: Take a leadership role in managing and developing the e-commerce operations of GINM. This includes overseeing the online sales platform, coordinating product listings, ensuring efficient order fulfillment processes, and optimizing the customer experience in the digital retail space.
• Provide leadership, training, and support to Operation Managers and Store Managers in all areas of retail sales management including: customer service, personnel supervision, store layout & product merchandising, sales promotion, store cleanliness, production, donations and shrinkage.
• Responsible for the day–to-day retail operations and sales performance; ensure continuity of retail operations at all levels; ensures retail budgets are met.
• Evaluates Operation Managers and has input into the performance evaluation of all Retail Store Managers. Directs Operation Managers and Retail Store Managers to accomplish budgeted revenue and expense goals, management of retail operations, and other projects.
• Responsible for creating and administering retail operation budgets in conjunction with the COO.
• Has working knowledge of ROBarT and the Point-of-Sale System. Ensures effective use of performance metrics to implement continuous process improvement efforts and hold management accountable for performance outcomes.
• Responsible for layout and design of new stores and develops and executes store openings with regard to set up, fixtures, and personnel requirements in conjunction with the COO.
• Monitors monthly operating expenses and recommends timely corrective action to the COO to ensure cost-effective retail operations.
• Contributes to the organization’s effectiveness by offering information and opinion as a member of the senior management team, integrating objectives with other functions, accomplishing related results as required.
• Contributes to department effectiveness by identifying short-term and long-term issues and goals that must be addressed, providing information and commentary pertinent to deliberations, recommending options and courses of action, implementing directives.
• Initiates and manages effective reporting processes for areas of responsibility to continuously monitor, adjust and achieve progress against goals. Implements best practices to ensure the effectiveness and efficiency of departments in areas of responsibility.
• Monitor monthly operating expenses, identify cost-saving opportunities, and recommend corrective actions to maintain cost-effective retail operations. Ensure budgeted revenue targets are met, and financial resources are utilized efficiently to support the overall success of GINM's retail division.
• Responsible for ensuring that accurate and timely departmental information is provided as requested.
• Ensures that all store personnel are informed of and adhere to GINM policies and procedures.
• Assist in the creation of policies, practices and procedures for staff to ensure consistency and adherence to department goals.
• Ensures HIPAA compliance.
• Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy.
• Maintain confidentiality of all privileged information.
• Perform other incidental and related duties as required and assigned.

Supervisory Responsibilities: Yes

• Knowledge of applicable federal, state, county and local laws, regulations and requirements.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of Goodwill policies and procedures, CARF standards, and employment law.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Knowledge of the non-profit industry and experience working with non-profit organizations.
• Experience managing multiple departments and teams.
• Strong project management skills; ability to work independently and collaboratively with others.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to handle multiple tasks, work independently, demonstrate time management skills, and meet strict timelines and deadlines.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships with staff, representatives of funding and regulatory agencies, and the public.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to exhibit excellent customer service skills.
• Ability to read, write and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work independently and demonstrate time management skills.

Physical Demands and Work Environment:

While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs. Specific vision requirements include close vision, distance vision, color vision, and depth perception.

Minimum Qualifications:

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• Bachelor's Degree, Master’s preferred. Equivalent education/work experience will be considered.
• Seven plus years of progressive work experience in business.
• Three plus years of senior management experience.