IT Specialist (Full Time)

Goodwill Industries of Northeast Indiana, Inc. is looking for an Information Technology Specialist!

ABOUT GOODWILL INDUSTRIES OF NORTHEAST INDIANA, INC.

Founded in Boston, MA in 1902 by Reverend Edgar J Helms, Goodwill has been providing opportunities for men and women across America and around the world ever since. The Fort Wayne Goodwill can trace its roots back to 1936 when Reverend Helms proposed a federation of Goodwill Industries across northern Indiana. Today, we continue to flourish as we serve 10 county area in Northeast Indiana. As a 501c3 nonprofit organization, our mission is to create opportunities for people to achieve economic stability and build strong communities by offering job training, employment services, and other community-based programs. We support this mission through the eco-friendly collection and sale of donated goods. National watchdog groups and publications consistently give us high ratings for our prudent and innovative use of funds.

Every job in our organization contributes to our vocational training and employment programs. In order to hire and retain employees who believe in our mission, we offer competitive wages, good benefits, the satisfaction of serving the community, a positive work environment, and opportunities for career development.

This position incorporates a wide variety of duties. Basically, if it plugs in to the wall, the IT Department handles it! For example, maintaining and troubleshooting Goodwill data, PCs, cameras, register servers, and hardware and software components. This person will also communicate with staff (who may or may not be tech savvy) to help answer questions, issue user ID and passwords for various programs, and resolve hardware and software issues for Goodwill Industries of Northeast Indiana's Corporate, Operations and retail store locations.

The Ideal candidate will have:

• An Associates Degree in the Information Technology Field
• Two (2) or more years experience in PC and network troubleshooting and maintenance.
• Proficient in Microsoft Office, Windows Server and Microsoft Exchange products.
• Proficient in Google Classroom and Google Workspace
• Expertise in terminal services and general knowledge in networking. Citrix is a plus.
• Ability to help users at all skill levels, and be able to respond to those users in a timely manner.
• Ability to work in an effective and organized manner and work with limited supervision.
• MUST have a valid drivers license and dependable transportation and be able to travel to multiple job sites.

This position is full time and offers a competitive wages, and a benefit package that includes medical, dental & vision insurance, employee assistance program (EAP), a generous employee discount, paid time off, holiday pay, and 401K!

Goodwill Industries of Northeast Indiana is an equal opportunity employer.

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ESSENTIAL FUNCTIONS

• Helps maintain and troubleshoots all Goodwill, data, camera, register servers, and hardware and software components.
• Troubleshoots problems with internet and telephone lines, phone systems, time clocks, cameras, registers, and various computer equipment at all locations.
• Responds to the needs and questions of staff concerning access to resources on the network, the operation of the network and resolving software and hardware conflicts with computers connecting to the network.
• Provides users with system access, file security, user IDs, and passwords for network systems and various software programs.
• Assists remote users via telephone or email to resolve network, hardware, software or miscellaneous equipment problems.
• Collaborates with other staff to ensure website is maintained and updated.
• Consults with the Director of Information Technology to determine scope and priorities of projects.
• Maintains availability to provide occasional network and telecommunication systems support outside of normal business hours.
• Follows all safety rules and practices.
• Performs all other duties as may be assigned by the VP of Information Technology in the process of carrying out the mission of Goodwill Industries.

NON-ESSENTIAL FUNCTION

• Tests donated equipment.
• Cleans register and credit card equipment.

ATTENDANCE

As a Non-exempt employee Goodwill depends on you to be at work as needed.

JOB PERFORMANCE

Reviewed upon initial hire at 30, 60 and 90 days and annually thereafter, by the VP of Information Technology

SUPERVISORY RESPONSIBILITIES

• None

EDUCATION

Associates Degree in the Information Technology field

EXPERIENCE

Two or more years experience in PC and network troubleshooting and maintenance is required.

KNOWLEDGE/SKILLS/COMPETENCIES

• Proficient in Microsoft Office, Windows Server, and Microsoft Exchange products.
• Expertise in terminal services and general knowledge of networking. Citrix is a plus.
• Ability to help users at all skill levels.
• Ability to respond to inquiries and complaints in a timely manner.
• Ability to organize and follow-through on responsibilities with limited supervision.
• Ability to work in an efficient and organized manner.
• Must have dependable transportation and be able to travel to multiple sites.

CREDENTIALS/LICENSES/SCREENING REQUIREMENTS

• Must provide proof of insurance for personal vehicle at approved levels (100/300,000 liability; 50,000 property damage.)
• Must have a suitable driving record and be insurable by Goodwill Industries insurance carrier.
• Ability to work within the team concept.
• Subject to random alcohol and drug testing as specified in the Drug Free Workplace Program.
• Fully comply with Goodwill policy regarding values and ethical behavior with special emphasis on the Code of Ethics.

COMMUNITY INTERACTION

Contact with co-workers, vendors, consultants, and technical personnel.

EQUIPMENT

• Computer/server hardware
• Telephone/VOIP telephone system
• Register/POS hardware
• Various network equipment
• Video surveillance camera

COMPLEXITY

Work that requires technical knowledge, judgment, listening skills and ability to problem solve.

CONFIDENTIALITY

Confidential information involved.

WORKING CONDITIONS

Physical Activities:

• Substantial: vision, hearing, talking, grasping, reaching, standing, repetitive motions
• Considerable: lifting, pushing pulling, walking
• Moderate: crouching, stooping,
• Occasional: kneeling
• Nominal: crawling

Other Activities:

The time spent traveling on agency business is: Moderate

Physical Requirements:

Sedentary work: Sitting, some walking and standing. Lifting and carrying, occasionally up to 30 pounds.

Environmental Conditions:

The worker is subject to mainly indoor environmental conditions.

CODE OF ETHICS

All employees are responsible for being knowledgeable about Goodwill’s code of ethics and respective policies and procedures, and for conducting themselves accordingly. Ethical conduct is expected at all times in all matters, whether or not a particular issue is specifically addressed in agency policies or procedures. Employees are expected to bring any questions about whether or not a specific situation presents a potential conflict with this policy to the attention of their manager.

EEO CLAUSE

It is the Agency's policy to afford equal opportunity to all regardless of disability, race, color, creed, religion, national origin, sex, age, veteran status, or any other class protected by law, and to

provide a work environment free of bias based on such categories. Any and all employment decisions will be administered in a non-discriminatory manner.

SAFETY STANDARDS

All employees are responsible for adhering to all published safety policies as well as the implementation of specific standards that may be assigned. Employees are expected to report unsafe conditions and unsafe acts. Supervisors are responsible for safety issues in assigned

areas — ensure that all employees are informed and adhere to all safety policies/issues, use proper reporting mechanisms for dealing with safety hazards or incidents, and personally adhere to safety rules.

HARASSMENT

All employees are responsible for avoiding offensive or inappropriate behavior at work and are responsible for assuring the workplace is free from any type of harassment at all times. Employees are expected to be familiar with and follow all published procedures, including reporting incidences and cooperating with investigations.