Residential Program Manager

Salary: $50,000 - $60,000 Depending on Experience

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you'll be part of a team that values collaboration, respect, and diversity. We celebrate each team member's unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

We have openings in two locations!

1. Timberhill (Windham, Maine)

2. Pride Place (South Portland, Maine)

As the Residential Program Manager, you will:

• Provide strong leadership and supervision to a residential staff team, including hiring, training, and performance management.
• Develop and implement individualized care plans, ensuring residents' physical, emotional, and social needs are met.
• Foster a positive, inclusive environment promoting resident independence, growth, and community integration.
• Collaborate with external agencies, healthcare professionals, and family members to coordinate services and support resident well-being.
• Oversee daily operations of the group home, including scheduling, budgeting, and compliance with regulatory standards.
• Conduct regular assessments and evaluations to monitor resident progress and adjust care plans.
• Ensure a safe and secure environment, implementing appropriate policies and procedures to maintain resident and staff well-being.
• Promote a culture of continuous improvement, identifying areas for growth and implementing best practices in residential care.
• Advocate for the rights and needs of residents, ensuring their voices are heard and respected.
• Maintain accurate records and documentation, adhering to confidentiality and privacy guidelines.
• Ensure all program personnel perform duties under applicable federal and state safety regulations and Goodwill’s philosophy, policies, and procedures by providing leadership and training.
• Maintain relationships and coordinate services with interested parties inside and outside the Agency, including providers, family, guardians, government regulators, payors, and the community.
• Coordinate, monitor, and report facility maintenance to provide our clients with a safe, healthy, sustainable home.
• Review all Mainecare billing and documentation to ensure accuracy and compliance with all Agency, State, and Federal regulations.
• Work with the Residential Director to develop the program(s) budget and expend funds consistent with the budget.

Minimum Qualifications:

• Three years of experience in a human services setting.
• One year of supervisory responsibility or equivalent service to the Agency.
• Proficiency in ASL (when applicable).
• Prior work experience with persons with challenging behaviors.
• Certification and licensure (when applicable).
• A valid driver’s license and/or reliable transportation and proof of auto insurance.
• Evidence of high school education or equivalent.
• A Criminal background check that meets Agency standards.

• Possess or be willing to obtain (unless you have a medical exemption) the current State of Maine required immunizations for MMR, Varicella (Chicken Pox), and seasonal flu, plus, at the new employee’s option, the Hepatitis B vaccine. New Employees must bring proof of vaccination to their first day of work or start the immunization process within two weeks of their first day of work.

  **Goodwill will pay for or reimburse for the above vaccines. New employment is contingent on the full schedule of all required vaccines. Failure to receive complete vaccination may result in termination.**

Preferred Qualifications:

• BA/BS in Human or Social Services.
• Experience as a CNA
• Direct Support Professional Certification (or College of Direct Support).
• Active CRMA, CRMA 40 Preferred.
• NAPPI or Behavioral Intervention Certification.
• CBIS (when applicable).

BENEFITS:

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

• Medical, Vision, and Dental benefits
• Telehealth services for physical and mental well-being
• 30% Employee discount at Goodwill stores in ME, NH & VT.
• Generous PTO Plan
• Valuable job training with growth potential
• And more!

What makes Goodwill NNE special is how much we care about our employees. We offer "life navigation" services, which means you can get free counseling and help if you're going through tough times. Goodwill NNE is all about creating a friendly and respectful workplace. We want everyone to be kind, open, good listeners, and supportive of each other. When you join the Goodwill NNE team, you're not just getting a job but becoming part of a community that looks out for its employees and their well-being.

Experience

• 1 year(s): People Management Experience

• 3 year(s): Experience in a human services setting

Education

• Bachelor's Degree or better
• Bachelor's Degree or better in Human Services or related field

Licenses & Certifications

• Behavioral Intervention
• CBIS
• CRMA 40
• Drive. Lic. - Class C
• DSP Cert.
• NAPPI

Skills

• Teaching/Training
• Empathy
• Employee Development
• Management
• Leadership

• Computer proficiency
• Organizational Skills

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization