CRC Intern

Job Title: CRC Intern  

Reports To: Career Resources Manager                                                                                                                            

Status: Part-time; Hours worked will not exceed 20 hours per week.

Internship Duration: 90-Days 

Department: Career Resources 

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers. 

We achieve our mission through implementing Goodwill’s core values of integrity, inclusiveness, innovation, and empathy-values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living.  

Summary:                         

To provide CRC program participants with a 90-day paid internship in a structured, professional business environment, ensuring a positive experience for both the intern and the organization. 

The duration of the internship assignment may be extended based on business needs and at the discretion of the CEO and/or Director of Workforce Development.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

Responsible for managing the Career Center reception desk, telephones, computer bank, and provide top-notch customer service to both internal and external customers.

Essential Duties and Responsibilities:

All job functions are to be performed according to safety guidelines and regulations.

• Answer all incoming telephone calls, direct callers, take messages, and route correspondence appropriately.
• Assist all customers/clients and direct them in the appropriate manner.
• Provide customer service at the computer bank. 
• Job shadowing CRC professionals.
• Engage in community networking activities, including but not limited to attending job and resource fairs.
• Establish professional relationships with customers and employees.
• Assign and monitor computer bank and headphone sets as necessary.
• Sort and distribute interoffice correspondence and other mail when requested.
• Keep the copy room stocked with regularly used forms and documents. 

• Responsible for keeping the copier filled with paper.
• Other duties as assigned.
• Ability to function as a team member and get along with others. 
• Ability to accept supervisory coaching related to performance, work habits and attitude.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.”

Supervisory Responsibilities: 

• None

Education and/or Experience: 

• High School Diploma or GED required 

• Successful completion of:

• CRC Courses: MS Word, MS Excel, and Advanced MS Office
• Secure Google AI Essentials Certification within 60 days of start date
• Achieve a score of 90% or higher on NorthStar MS Word and MS Excel Assessments
• Bilingual (Spanish) preferred

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to respectfully communicate with the public and provide quality customer service.  
• Keyboarding accuracy of 30 wpm. 
• Must have excellent time management skills to prioritize a wide variety of duties.
• Must be able to solve problems in cases involving customer concerns.
• Must have adequate computer skills and able to pass NorthStar assessment for Word and Excel.
• Must have good organizational skills.   
• Able to communicate messages to the administrative team in a clear and timely manner. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Exposed to moderate noise levels in a typical office environment.

The requirements listed above are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Be able to occasionally lift and move up to 20 pounds.
• Regular attendance is a necessary and essential job function.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• Specific vision abilities required by this job include close vision and the ability to focus.
• Prolonged periods of sitting and computer use.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The requirements listed above are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.