Training, Learning & Development Manager

Foster a learning organization wherein all team members and participants learn to overcome their employment and self-sufficiency barriers and reach their goals. To provide all Goodwill team members and Mission Services participants with the training needed to accomplish job expectations and personal and professional growth plans.

Under the supervision of the Vice President of Mission Services, the position is responsible to :

• Analyze, design, develop, document, implement, and continually evaluate learning plans and applications.
• Create the learning culture necessary to impact retention positively and increase revenue to support our mission.
• Collaborate with agency leaders to develop criteria for measuring training outcomes and build project plans that encompass the effectiveness and efficiency of business requirements, courses, and / or workshops.
• Manages Mission Services' curriculum, instructional design, and development of vocational training programs, workshops, and other training delivered in person and virtually.
• Serves as a point of contact regarding the agency's learning and development activities and Mission Services training. Ensures activities have a consistent message and branding.
• Develop comprehensive training programs for operational and functional areas, including instructor guides, participant materials, job aids, testing, and evaluations, applying Adult Learning Principles and instructional design methodologies.
• Ensures that training design and delivery consider varied learning styles and accommodate learners with disabilities.
• Collaborates with Subject Matter Experts within the agency to identify training needs and trends, complete needs analysis, develop and validate training content, methods, and materials, and ensure the effective transfer of learning.
• Designs and develops curriculum in a timely and relevant manner, with a value proposition for each training program. Meets performance improvement objectives, ensures return on investment, and conducts interactive sessions.
• Oversees the systems administration of Goodwill®U, authoring software and other Mission Services training platforms.
• Delivers educational programs in large and small groups and one-on-one settings.
• Oversees and / or coordinates the development and maintenance of training plans and schedules with hiring and training demands to ensure timely training delivery.
• Maintains statistical and administrative information related to instructor-led and online courses, generating monthly Training Stats Report.
• Provide leadership and customer support for campus utilization within Goodwill®U, including troubleshooting.
• Develop preliminary and final recurring training calendars.
• Evaluate the effectiveness of training by assessing learning and applying learning to job performance, using Kirkpatrick's Levels of Evaluation.
• Remains current with operational changes and developments within the company and oversee updates or improvements with curriculum.
• Consult with other Goodwill team members about educational and training issues and needs.
• Maintain a professional and technical knowledge base by reviewing professional publications, participating in professional societies, and attending seminars, webinars, conferences, workshops, etc., related to training.
• Oversees the day-to-day operations of Mission Services Trainers. Provides professional development to Mission Services trainers regarding high-impact, research-based instructional strategies.
• Comply with the agency's policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards.
• Carry out supervisory responsibilities per the organization's policies and applicable laws.
• Responsible for interviewing, hiring, and training Mission Services Trainers; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.

Qualifications - Minimum of five years in Learning and Development or Training to include instructional design, instructor-led presentations, and multiple platform delivery. Master's Degree from an accredited institution. Experience may be considered in lieu of education at the discretion of the Vice President of Mission Services. Previous experience in human resources, human services, or job development is a plus. Computer literate. Excellent organization, communication, and interpersonal skills. Bilingual (English / Spanish) highly desirable. Association for Talent Development Certified Professional in Learning and Performance certification preferred.