Operations Administrative Assistant

Are you right for Goodwill? 

Our mission to provide jobs and training to people to gain skills and achieve independence is why we do what we do. Our success happens when all team members believe in and support our mission and live by our values every day. If you will contribute to our mission, live our values, and commit to doing your best, please complete this application. If you cannot commit to do all of these things, please stop here and do not complete the application. 

With the right team members, we can realize our vision where all people have the opportunity to reach their potential and contribute to our community. 

How this role supports our mission: 

The Operations Administrative Assistant will provide support services for Transportation, Salvage and ADC’s.; prepare administrative documents, receive/route phone calls, generate purchase agreements, title changes on donated vehicles, and respond to customers as appropriate.  

What we require from you: 

Minimum Qualifications: 

• High school diploma or GED and two years of experience in a position with similar administrative responsibilities
• Bilingual in English and Spanish with average verbal and written skills.   
• Demonstrated proficiency in computer skills including Microsoft Word, Excel, Power Point; and Outlook 
• Ability to handle many situations at one time, (i.e. donation calls on hold and driver calls).  
• General knowledge of filing, scheduling and record keeping.   
• Good manual dexterity and good visual acuity.   
• Ability to accurately type 25 wpm.  
• Basic math aptitude
• Ability to use proper multi-line telephone techniques using a clear and pleasant speaking voice which conveys a positive image of Goodwill
• Ability to provide excellent customer service.     
• Ability to develop and maintain effective working relationships with supervisors, co-workers, customers, donors, and persons receiving services.  
• Ability to successfully work independently and within a team.  
• Organized and maintain a neat work area.
• Ability to sit for long periods of time and perform repetitive work.
• Maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.  
• Willing to work evening and weekends.  

Additional Requirements:

• Demonstrate GISA’s Values at all times.
• Ability and willingness to perform all job tasks with a positive attitude. 
• Communicate in an honest, polite, and well-intentioned manner. 
• Do the right thing. 
• Accurately and in a timely manner complete assigned administrative support tasks which include, but are not limited to, word processing, compos letters, complete forms, data entry, maintain files, generate reports, keep records and maintain appointment calendar.
• Receive auto donations and processes appropriate paperwork.
• Maintain communication with Salvage vendors and issue purchase agreements under the direction of the Operations Manager.
• Ensure bookings for Salvage loads are accurate; maintain appropriate paperwork for each load.
• Maintain accurate data tracking across multiple departments; complete data entry in a timely fashion. 
• Complete special projects as requested/required.
• Maintain professional standards through courtesy and respect, responsible for maintaining a high standard of communication with the public and presenting good image of Goodwill at all times while receiving and routing incoming calls and recording accurate messages.  
• Receive visitors and determine the nature of their visit through diplomatic and discreet interview techniques and refer visitors to the appropriate individual.
• Follow all safety rules/policies; Report accidents or injuries immediately.
• Maintain a high level of confidentiality regarding Goodwill Industries of Southern Arizona’s practices, its customers, consumers and employees.
• Ability to work independently, with minimum supervision. 
• Ability to be flexible and adapt to changing priorities and environments. 
• Ability to read, write, and speak English; follow written and verbal instruction. 
• Possess current AZ driver’s license, and personal transportation with proof of auto insurance.

Employee Benefits: 

Paid Time Off (PTO) 

Paid Sick Leave 

Company-paid Telemedicine plan 

Medical, dental, and vision insurance 

Long- and Short-term Disability 

Identity Theft Protection 

403(b) retirement plan 

30% employee discount 

Criminal background screenings will be conducted on all eligible candidates. Only convictions that could impact this position will be considered. 

We encourage all bilingual candidates, national service members, veterans, and their family members to apply. 

Location: Tucson, AZ