What are the responsibilities and job description for the Sales Associate - Kingsport position at Goodwill Industries of Tenneva, inc.?
Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people become more independent.
Other benefits of working at Goodwill:
- Competitive Pay
- Medical Benefits Including Dental and Vision
- 403(b) Retirement Plan
- Competitive Paid Time Off (Including your birthday!)
- Cross-Training and Advancement Opportunities
- Mileage Reimbursement
Join us!
JOB SUMMARY
Sales Associate responsible for operating the Point of Sale (POS) system, computer, and credit card machine accurately. They assist customers professionally and courteously. They are responsible for following all guidelines and procedures of the Push System. The Sales Associate is responsible to Team Lead and Assistant Team Lead.
SALES ASSOCIATE MUST:
- Operate the cash register, fax machine, and credit card verification terminal.
- Be a team player, including actively participating in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
- Provide professional customer/donor service. Be responsive to all customer inquiries. Greet and say “THANK YOU” to all customers and donors who enter the retail location.
- Be responsible for answering the telephone professionally and courteously and directing calls to the appropriate party.
- Become familiar with our Goodwill Mission and activities, to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites, and the corporation.
- Know and follow the set guidelines and procedures of the Push System in the placement and rotation of merchandise onto and off of the sales floor. Maintains sales floor inventory at proper levels.
- Assist in displaying merchandise attractively to draw customer interest (on the sales floor, in windows).
- Complete cash settlement report and any other reports as directed by Team Lead or Assistant Team Lead.
- Inform the Team Lead or Assistant Team Lead of any supply or inventory shortages.
- Maintain confidentiality of sales information.
- Follow and maintain all established security procedures.
- Follow and maintain all safety procedures at all times.
- Maintain a safe and orderly work environment at all times.
- Perform all other duties as assigned by the Team Lead and Assistant Team Lead.
MINIMUM REQUIREMENTS:
- Ability to operate POS system and credit card terminal; take money as well as credit cards.
- MUST maintain accurate cash and balance with cashier settlement report.
- Ability to count back and give customers the correct change.
- Ability to follow instructions.
- Have knowledge of current trends and styles to aid in displaying inventory.
- Ability to work a varied schedule and flexible hours Sunday through Saturday of each week.
- Ability to work independently and responsibly.
- Ability to project a positive image of Goodwill to the customers/donors.
- Ability to communicate with customers and donors professionally. Answer customer and donor questions and concerns or refer them to the Team Lead, Assistant Team Lead, or Third Key Associate.
- Able to professionally communicate and be a team player with co-workers and supervisors.
TRAINING & EXPERIENCE
- Prior cash register and checkout experience preferred.
- Prior retail sales floor/inventory experience preferred.
- Must be able to make simple decisions.
- Must be able to understand and carry out instructions.
- Must be able to perform as a team player with co-workers and supervisors.
- Must be able to provide excellent customer service to all donors, customers, and coworkers at all times.
- Employment history that demonstrates the ability to work independently and efficiently.
PHYSICAL/ SENSORY DEMANDS:
- Ability to move throughout the store, shipment/return area, and donation center site.
- Ability to stand, bend, stoop, and reach for eight (8) hours or more if necessary.
- Ability to lift, push, and pull a minimum of 35 pounds as required.
- Satisfactory eyesight: Visually distinguish methods of payment, and follow appropriate procedures.
- Ability to grasp merchandise for packaging, organization, and display.
Safety Statement:
“No job is so important and No service is so urgent that we cannot take the time to perform our work safely.”
OTHER DUTIES
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Goodwill is committed to providing equal opportunity for all applicants and welcomes requests for reasonable accommodations at any point in the application process. Please let us know if you need any adjustments to fully participate in the interview process; we will not disqualify candidates based on accommodation needs.
Goodwill is an Equal Opportunity Employer
