WFS Team Member Support Specialist - Spokane, WA - Full-time/Hourly

Closes: 8/27/23

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:

The Team Member Support Specialist within the GoodLife program will provide resources & referrals to Team Members (Goodwill employees) to build independence & promote stability in the workplace & their personal lives. Provide assistance to Team Members through direct & indirect service support & referral to partner & community agencies.

Education &/or Experience:
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities:

• Collaborate with Team Members to determine their needs & priorities, & together design a plan of action.
• Gather & record Team Member demographic & referral information to enter into established Electronic Health Record (EHR) within 24 hours of initial contact.
• Accurately document all services provided to Team Members in established EHR within 24 hours.
• Identify resources & refer to Goodwill Industries of the Inland Northwest (GIIN) & community resources to assist Team Members in building independence & improving stability.
• Provide direct support, coaching, & mentoring to Team Members to reduce barriers & assist with navigation of resources.
• Maintain up-to-date knowledge of community resources & develop relationships with local community organizations.
• Create individualized plans for Team Member requests, with specific plans & objectives.
• Practice cultural humility, while demonstrating the necessary attitudes, knowledge, & skills to deliver culturally competent services.
• Maintain confidentiality, utilizing Release of Information authorizations to facilitate services & advocate for Team Members while communicating with collateral contacts as needed & authorized.
• Monitor & follow up with Team Members as needed while cases remain active, closing cases monthly when all goals & objectives have been accomplished or at the request of Team Member.
• Maintain flexibility to work occasional evenings or weekend shifts, with supervisor approval.
• Travel between GIIN locations.
• Demonstrate respect & value for all Team Members, regardless of circumstances, behavior, or needs.
• Participate in meetings, staffings, trainings, & other community activities as a positive & professional ambassador of GIIN.
• Establish & maintain positive, professional working relationships with Team Members, managers, GIIN leadership, & community partners & resources.
• Notify supervisor, law enforcement, & other appropriate entities regarding safety concerns or when required by Mandated Reporting statute or GIIN policy.
• Work independently & collaborate with GIIN department, site managers, & colleagues to promote GoodLife services & activities.
• Stay apprised of policy, state, & federal laws pertaining to GIIN & the individuals it serves.
• Participate in quality assurance, continuous improvement, outcome measures, & reporting systems.
• Make recommendations to supervisory staff on necessary changes in policies, or management styles.
• Track revenue & expenses.
• Provide services in accordance with GIIN policies, CARF accreditation standards, & principles of safety.
• Work collaboratively with Workforce & Family Services to provide participant services.
• Follow all policies, procedures, & directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with & promote good safety practices. Maintain an orderly work area. Comply with all health, safety, & fire standards & all local, state, & federal regulations (WISHA & OSHA).
• Other duties as assigned.

Salary : $23 - $25