Case Manager II - YYAWEX

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Position Summary: The Case Manager II - YYAWEX will enroll, support, and coach youth and young adults in the Youth and Young Adult Work Experience (YYAWEx) Program which connects individuals between the ages of 16-24 to paid work experiences that improve their career opportunities and concurrently support economic growth throughout Pierce County. The Case Manager II - YYAWEX will connect participants with available employers within Pierce County, supporting their professional and personal development through the program

Salary: $18.13 - $19.71

Essential Duties and Responsibilities: The Case Manager II - YYAWEX responsibilities includes the following and other duties as assigned:

• Assist in recruitment, enrollment, and onboarding of youth and young adults for program enrollment; travel to partner agencies to promote the program
• Educate students about the YYAWEX Program and other community resources available to them
• Input and monitor data systems including CaseWorthy and Monday with required information for member payroll functions and onboarding.
• Create and maintain service plans for youth that detail barriers, strengths, and objectives to support potential employment or post-secondary training; assist participants in goal setting and maintain progress throughout training
• Attend all meetings and trainings as required by supervisor.
• Assist in educational and work experience placements
• Communicate effectively with youth participants and other partners through email, phone, in-person meetings, etc.
• Maintain accurate, detailed records, reports, and case notes regarding participant progress in CaseWorthy and Monday upon request for other program staff.
• Assist in conflict resolution between the young adult and their host agency. Assist young adults in any issues that may arise regarding pay, working conditions, schedules, absences, etc.
• Teach or coordinate academic readiness and job readiness skills; provide job preparation training
• Assist participants with applications, interviews and job retention
• Assist in the transition from the program to employment or educational opportunities. Refer participants to outside services and follow up to ensure connection
• Assist in classroom activities as needed.

Qualifications/Basic Job Requirements:

• High School diploma or GED equivalent, Associates degree or equivalent experience preferred.
• 3 years in case management, , education, human services or related field
• Experience working youth and/or young adults desired
• A demonstrated ability to plan, organize and present information to students.
• Highly organized with the ability to work independently and demonstrate initiative.
• Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population.
• Exceptional analytical, judgment, decision-making and communications skills.
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus.

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: None

Cultural Competency: Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population. An ability to gain rapport and relate in a sensitive manner with youth and adults with a multi-racial and multi-cultural background.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities: Ability to respond to common inquiries or complaints from customers, regulatory agencies and employees.

Certificates, Licenses, Registrations: Washington State Driver's License required.

Other Qualifications: Respect and commitment to helping young people succeed; Ability to establish rapport with multiracial and multicultural groups

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.