Case Manager III - Northwest Region

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.

Hourly Rate: $19.96 - $21.68 Per Hour

Position Summary: Goodwill of the Olympics and Rainier Region is seeking a dedicated and compassionate Case Manager III - Northwest Region to join our team. The Case Manager will play a crucial role in providing comprehensive case management services for Senior Community Service Employment Program (SCSEP) to Seniors who meet program requirements, focusing on empowering them to achieve their personal and professional goals. This position involves working collaboratively with clients, businesses, community partners, and internal teams to provide support and resources that facilitate positive outcomes. This position will be assigned regions of responsibility for enrollments which will span multiple counties.

This position requires 75% travel to cover assigned counties in the Northwest region: Pierce, Thurston, Mason, Grays Harbor, and Clallam County.

Essential Duties and Responsibilities: The SCSEP Case Manager III responsibilities Includes the following and other duties as assigned:

• Complete all Department of Labor (DOL) SCSEP enrollment requirements and maintain communication with potential SCSEP enrollee's as they go through the enrollment process.
• Conduct thorough assessments of clients' needs, strengths, barriers, and goals.
• Collaborate with clients to develop individualized action plans that outline short-term and long-term objectives.
• Work closely with other GORR teams to coordinate services and share insights for improving overall program effectiveness.
• Build and maintain strong relationships with external service providers, businesses, government agencies, and community organizations.
• Facilitate/coordinate workshops and training sessions for clients on topics such as job readiness, financial literacy, communication skills, and personal development.
• Compile and submit required reports into the Grantee Performance Management System (GPMS) and into our GORR Caseworthy data management system.
• Participate in program evaluations and contribute to continuous quality improvement efforts.

Work Experience Management

• Coordinate with partnered employers/businesses to discuss work site agreements and ensure they understand their roles and responsibilities with SCSEP work experience interns.
• Maintain strong connections with businesses regarding their on-the-job experience with interns, ensuring ongoing in person connection with interns on their work sites. Ensure processes are in place to support both the businesses and the interns regarding the program expectations and needs.
• Constantly look for new work experience opportunities, and ensure those opportunities align with the goals of participants.
• Ensure timecards are appropriately and timely filled out by interns to be entered into the GORR Lifion time management system.

Case Management

• Provide ongoing support and guidance to clients, monitoring progress toward goals and making necessary adjustments to action plans.
• Maintain accurate and up-to-date case files, documenting client interactions, service referrals, and outcomes.
• Effectively utilize digital files and other records in accordance with SCSEP requirements.

Advocacy and Support

• Advocate on behalf of clients to ensure access to services, fair treatment, and opportunities.
• Offer emotional support and encouragement to clients, assisting them in building self-confidence and resilience.

Resource Navigation

• Identify and connect clients with appropriate community resources, services, and programs to address their specific needs (e.g., housing, employment, healthcare, education).
• Assist clients in accessing government assistance programs, grants, and other financial support options.
• Provide the participant with needed job-related supports when SCSEP funds are available.

Qualifications/Basic Job Requirements:

• Bachelor's Degree in Social Work, Psychology, Counseling, or a related field required and/or the equivalent of 3 years experience
• Ability to travel up to 75% to cover assigned counties in the Northwest region
• Demonstrate cultural competence; specifically, awareness, attitude, knowledge, willingness and skills to work effectively with a culturally and demographically diverse population
• Exceptional analytical, judgment, decision-making and communications skills
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered:

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
• Accident & Life insurance options to ensure financial protection.
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws for interns.

Cultural Competency: Ability to work in a diverse organization. Ability to work on a team and willingness to roll up one's sleeves to get the job done.

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.

Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.

Computer Skills: To perform this job successfully, an individual should have knowledge Microsoft Office products, specifically Word and Excel and PowerPoint.

Other Skills and Abilities: Comprehensive understanding of all aspects of Case Manager III - Northwest Region including SCSEP DOL requirements.

Certificates, Licenses, Registrations: Washington State Driver's License and proof of insurance required

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The noise level in the work environment is usually moderate.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.

At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences, and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage and we strongly encourage such persons to apply. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.