Case Manager

Description

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment 

While receiving leadership support from the Mission Team Leader, the Case Manager advances our mission by managing the intake, creation, and oversight of participant employment plans to ensure individualized services are consistently delivered with all partners following best practices and funding source requirements. The Case Manager will align all activities and service delivery in a manner consistent with the mission, vision, values, and brand of Goodwill NCW. 

Key Responsibilities  

• Manages intake, creation, and oversight of participant employment plans to ensure individualized services are consistently delivered with all partners following best practices and funding source requirements. 

• Assists participants in identifying job goals and implementing goal plans to help them obtain, maintain, and elevate employment. 

• Cultivates and maintains a positive, collaborative relationship with job coaches, partners, community-based organizations, educational institutions, businesses, referral organizations and employment and training organizations to determine needs and adapt service delivery to meet the individual needs of the persons served.  

• Advocates Goodwill NCW mission services to the community to create awareness and promote referrals. 

• Reviews all participants case notes and partners with job coaches to ensure timely and accurate data entry into Case Management System by team.  

• Communicates with all those involved to ensure skills instruction support meets the specific needs of each participant and discusses any urgent concerns, changes in job duties or employer/participant feedback that requires immediate attention. 

• Provides guidance to and refers participants to the areas of career exploration, job search, employment applications, resumes, interview preparation and job skills. 

• Maintains partnerships in community which may include employers, non-profits, and school districts to assist individuals in developing work skills and employment opportunities to reach their full potential.  

• Tracks and manages individuals’ progress towards independence, which can include managing services such as job coaching. 

• Completes accurate and timely documentation and data entry for participant files according to funding sources, Goodwill NCW, and CARF requirements. 

• Develops and maintains relationships with funding sources and submits accurate and timely reports according to the contract requirements of each funding source. 

• Monitors purchase orders weekly for each service provided and requests new purchase orders from funding sources as needed.   

• Job coaches as needed. 

Qualifications

Education, Skills & Experience Requirements 

• Associate degree in related field, but applicable work experience may be substituted for degree requirement. 

• At least five years of experience in a similar field is preferred. 

• Previous case management/coaching experience is preferred. 

• A valid driver's license with an acceptable driving record is required to travel to multiple locations. 

• At least an intermediate level of competency with Word, Excel, PowerPoint, SharePoint, and Outlook. 

• Knowledge and experience with Case Management Systems (CMS) is preferred. 

• Excellent written and oral communication skills. 

• Excellent time management and prioritization skills and the ability to manage multiple projects under time constraints simultaneously. 

• Strong skills in collaboration and connection to community. 

• Strong attention to detail. 

• Ability to adjust to the changing needs of the department and organization and willingness to jump in and help where needed. 

Physical Requirements  

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Work is performed in various environments with extensive team member contact and frequent interruptions.  

• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.  

• Ability to drive and operate a motor vehicle with passenger(s). 

• Verbally communicate to exchange information. 

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.