Operations Manager, Goodwill Inn

Description

This position is responsible for confidently leading the overall operations of the Goodwill Inn Emergency Shelter.

Essential Functions:

1. Develop, implement, and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations. 
2. Enforce with compassion Goodwill Inn best practices.
3. Clearly communicate expectations for staff and clients.
4. Coach and supervise the Goodwill Inn Staff.
5. Oversee property and plant of the Goodwill Inn.   

Primary Responsibilities:

1. Support the mission and vision of Goodwill Industries of Northern Michigan.
2. Perform work in a safe manner by observing all Goodwill safety policies and procedures.
3. Interact with all Goodwill team members, clients, and customers in a professional manner.
4. Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
5. Maintain a safe, dignified, and respectful environment for all Goodwill clients, visitors and staff.
6. Develop, implement, and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier 24x7 shelter operations.
7. Enforce with compassion Goodwill Inn best practices.
8. Clearly communicate expectations for staff and clients. 
9. Coach and supervise all Goodwill Inn staff, including conducting recruitment, hiring, ongoing training, performance evaluation, and corrective action policies and processes.
   • In coordination with Director of Housing and Homeless Services, oversee staff trainings and certifications including general duties and job functions, HMIS operations, trauma-informed care, and Goodwill policies and procedures.
   • Oversee development of a weekly staffing schedule for complete shift coverage of the 24x7 operation.
   • Ensure accurate and complete client documentation.
   • Maintain up-to-date training manuals, safety inspections and other materials related to operating the Goodwill Inn.
   • Oversee engagement, orientation, support, and supervision of Volunteers.
10. Mediate and resolve guest and/or staff disputes.
11. Provide after-hours on-call support as needed for shelter staff.
12. Oversee property and plant of the Goodwill Inn. 
    • Oversee the cleanliness and safety of the physical facility, building and grounds.
    • In partnership with the Facilities team, ensure the completion of all necessary maintenance of Inn building and property.
    • Oversee ordering Inn supplies and staying within the Inn’s budget.
13. Assist in financial and program reporting.
    • Participate in the development and execution of the Housing Program Budget.
    • Complete weekly timecard review and approval. 
    • Oversee timely submission of Emergency Shelter Billing to Salvation Army and Veteran’s Administration. 
    • Oversee and maintain up-to-date recordkeeping for required inspections both internally and by other organizations such as the CARF, Salvation Army, Veteran’s Administration, Fire Marshal, etc.
    • Work closely with staff members to input accurate information into HMIS and keep data compliant. 
14. Be an active part of the Housing and Homeless Services leadership team.
15. Develop and/or maintain partnership programs in collaboration with partner agencies.
16. Other duties as assigned by manager.

Reports to: Director of Housing and Homeless Services

Supervises: Assistant Operations Manager, HSW Leads, Human Service Workers, Shelter Diversion Specialists.

Education, Licenses, Certifications and Experience:

1. High school diploma or GED required. 
2. Bachelor’s degree in social work, or related Human Services field preferred.
3. Supervisory experience required.
4. 2 years experience working with people experiencing homelessness, ideally in a shelter setting.

Knowledge, Skills and Abilities:

1. Familiarity with local human service providers and other community resources and agencies.
2. Ability to use good judgement to make complex decisions.
3. Strong ability to hold people accountable to set procedures.
4. Team-oriented.
5. Strong working knowledge of Housing First principles and practices.
6. Strong verbal and written communications skills.
7. Strong computer skills in excel, Microsoft word, etc.
8. The ability to multi-task.
9. Knowledge of treatment issues related to homeless populations.
10. Knowledge of and sensitivity to persons with disabilities or who are disadvantaged.

Physical Requirements:

1. Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, walking on uneven surfaces, hearing, seeing, twisting, turning and repetitive movement.
2. Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.

Qualifications

Salary : $49,920 - $62,400