LEAD CASHIER - GREEN ACRES

Description

JOB SUMMARY

The Lead Cashier will provide the retail store with essential register operations, excellent customer service and sales floor functions. Assist management in the proper store operation by performing assigned tasks and providing leadership to assigned personnel. Must adhere to all Goodwill Industries of Lane and South Coast Counties rules, policies and safety procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform register-opening procedures, including verifying register start fund.
• Perform opening tasks, including cleaning glass cases, cleaning counters, straightening cash register areas, and stocking the cash register area with supplies.
• Accurately perform all register functions.
• Perform register-closing duties, including accurately counting down registers, counting deposits, and processing the supporting detail paperwork. Ensure register tills and deposits are properly secured.
• Collect cash or charge payments from customers and make change.
• Provide receipts to customers.
• Pack customer purchases in bags, as needed.
• Assist with customer service in other areas.
• Meet or exceed mystery shop goal by 93% or higher.
• Remove articles from dressing rooms and return to appropriate area.
• Pull and stock merchandise as directed.
• Answer phones and make store announcements.
• Provide excellent customer service.
• Ensure the quality and quantity of work performed by designated cashiers is in accordance with store expectations.
• Train front-end employees in a thorough, organized and timely manner.
• Assist in maintenance of store records.
• Responsible for leading cashier/processor personnel including but not limited to leading sales floor activities and ensuring that all sales transactions are rung up and reported accurately.
• Report performance issues and/or policy violation to Manager-on-Duty (MOD).
• Ensure that open communication exists at all levels in the store.
• Other duties as assigned.

JOB EXPECTATIONS

• Maintain a well-groomed appearance and acceptable dress in compliance with GILSCC’s dress guidelines. (See Handbook policy 172)
• Ensure compliance with all company policies, CARF standards and safety and security regulations.
• Must be able to function independently and as part of a team.
• Must be at least 18 years of age.
• Must not present a direct threat to the safety and health of oneself, others or to property.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide identification and eligibility to work in the United States of America.
• Must be able to pass criminal background check and pre-employment drug-screening test.
• Must be able communicate effectively with co-workers and customers.
• Must exercise good judgment.
• Work under pressure and meet deadlines.
• Be flexible in work assignment to accommodate changing production demands.
• Must have sufficient command of the English language to communicate with customers, co-workers and supervisors.
• Must have basic math skills.
• Reports for scheduled work regularly and on time. Notifies supervisor as soon as possible regarding the need and expected duration of any absence.
• Must be able to perform essential functions of the Lead Store Cashier’s job description task analysis with or without accommodation.

Qualifications

EXPERIENCE

Six months prior cashier experience

EDUCATION

No minimum education requirement.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to become CPR/First Aid certified through Goodwill training.

PHYSICAL DEMANDS OF WORK REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to feel objects, tools, or controls, and reach with hands and arms; the employee is required to walk, talk and/or hear.
• The employee must occasionally lift 10-25 pounds and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• DOT Strength Classification: Medium

WORK ENVIRONMENT  

Works indoors in a store setting. The environment is heated and may be air-conditioned. May be exposed to dust. Uses telephone, cash register, handheld tagging machine, paper, pens. The noise level in the work environment is usually loud.

WORK HOURS

Must be available during store hours, including weekends, evenings, and some holidays.

CORE COMPETENCIES

• Respect, Cooperation and Teamwork – Work effectively with others; demonstrate respect for colleagues, employees, leadership, customers/clients, and vendors; and foster a collaborative and positive work environment. Promote and demonstrate inclusive behavior, address employees by their preferred name and/or preferred pronouns. Behave professionally and use business appropriate language. 
• Integrity – Be honest, ethical, and trustworthy in all your actions and interactions. Do the right thing even when no one is watching. Be transparent in your communications and actions. Readily accept responsibility for one’s actions and decisions, hold self and others accountable and exert effort beyond the job requirements. Make decisions based on a strong ethical framework and moral principles. Evaluate the potential impact of your decisions on others. Avoid unethical practices, such as bribery, fraud, or conflicts of interest.
• Customer Service and Communication – Effectively communicate with customers and employees, understand their needs and provide excellent service. Go the extra mile to ensure customer and employee satisfaction. Treat everyone with respect and courtesy. Identify customer issues or concerns and work to find solutions. Collaborate with management to resolve complex issues. Communicate clearly and effectively with others. Practice active listening to understand needs/concerns. Ask clarifying questions, avoid interrupting or making assumptions.    
• Productivity – Manage time, resources and prioritize effectively to achieve goals and objectives accurately and timely. Exercise excellent work habits to effectively perform assigned duties. Hold self and others accountable to staying on task and focus on completing critical task before less important ones. Avoid time-wasting activities and distractions. Develop and maintain an organized workspace. Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals. Break larger goals into smaller, actionable tasks to achieve overall goals. Embrace the Kaizen philosophy and leverage productivity tools and software to enhance efficiency.
• Adaptability and Dependability – Adjust to change and challenges while consistently delivering reliable results. Willingness to consider new ideas, perspectives and approaches. Embrace change as an opportunity for growth and learning. Adapt to changing circumstances, priorities and environments. Adjust work methods and strategies when faced with unexpected challenges. Maintain a positive attitude. Identify solutions and demonstrate resilience in the face of setbacks or failures. Follow instructions and respond positively to directives. Maintain steady and predictable work performance that meets or exceeds expectations. Demonstrate unwavering commitment to dependability. Be dependable and punctual in reporting for scheduled work. Meet or exceed Goodwill’s Attendance and Punctuality policy and expectations.   
• Initiative, Judgement and Accountability – Take proactive steps to achieve goals, make informed decisions and take responsibility for one’s actions and commitments. Utilize

STAR–Stop, Think, Assess, Respond. Identify opportunities for improvement or innovation and collaborate with management on next steps. Show a willingness to go above and beyond assigned tasks and pro-actively volunteer for new learning or tasks. Make well-informed decisions and seek assistance from management as appropriate. Take ownership of your actions, decisions, and commitments. Be open and honest and communicate clearly and transparently with others. Complete tasks and projects as assigned. Take steps to avoid repeating the same errors. Receptive to feedback and coachable when corrected. Safeguard confidential information and respect others’ privacy. Abide by Goodwill’s confidentiality standards and expectations.   

• Safety, Loss Prevention and Asset Protection – Identify and mitigate potential risks, ensure the safety of individuals, protect assets and comply with strategies to prevent loss or damage. Report potential safety hazards and risks in the workplace or environment to management. Foster a safety-conscious culture and encourage employees to report safety concerns and incidents promptly to management. Participate in pre-shift stretches. Wear the required Personal Protective Equipment (PPE), use proper lifting techniques and adhere to Safety-in-Motion (SIM) best practices. Follow all safety laws, rules, regulations and policies. Comply with security measures, such as access controls, cash handling, shopping policy guidelines and best practices to mitigate internal and external theft and protect company assets.  Maintain a clean and efficient workspace and adhere to Kaizen standards. Follows Goodwill’s ALERT (All Loyal Employees Report Theft) program. Attend and engage in required training.
• Leadership – Guide, inspire and influence individuals or teams to achieve common goals and objectives. Promote Goodwill’s mission, vision and values. Articulate ideas and vision clearly and persuasively. Listen actively to others and seek input and feedback. Demonstrate good emotional intelligence. Emotional Intelligence is the ability to manage your own emotions and understand the emotions of people around you. Generate innovative solutions in work situations. Build professional relationships, listen to understand and maintain positive working relationships with others. Nurture diversity and inclusion within the team. Empower team members by giving them autonomy and responsibility. Trust and support team members to accomplish their assigned tasks and meet goals. Lead by example upholding integrity and honesty in all actions and modeling the behaviors, values, and ethics expected of others. Create and support a cohesive and high-performing team. Motivate and inspire team members to excel and achieve their best. Promote collaboration, trust and mutual respect among team members. Seek opportunities for personal and professional growth.

Salary : $17 - $19