Employment Support Specialist FT- Jacksonville Beach

Job Title: Employment Support Specialist

Department: Good Careers

Reporting to: Good Careers Senior Manager

Date: August 2023

Position Status: Updated

FLSA Status: Non-Exempt

Job Summary:

This position supports the employment specialists to identify employment opportunities for job seekers. Provides assistance to job seekers to ensure that they effectively apply for employment positions.

Minimum Qualifications:

Education

Experience

2 years prior experience in staffing services, HR, and case management or a related field is preferred.

Licensure, Certification, 

Other Qualifications

• ●      Able to complete assignments within deadlines in fast-paced environment
• ●      Able to work positively and professionally in both independent and team settings
• ●      Able to work cooperatively with representatives of various Goodwill divisions, external partners and customers
• ●      Able to de-escalate and resolve conflict in a positive manner
• ●      Capable of effectively organizing self, time and responsibilities
• ●      Able to communicate effectively in written and verbal manner
• ●      Able to demonstrate understanding of programming, procedures, policies and information technology systems within probationary training period and maintain that mastery over the course of employment
• ●      Capable of maintaining strict customer and corporate confidentiality
• ●      Able to enter data into various computer systems at a rate of at least 30 words per minute
• ●      Must be able to travel to various locations on an as-needed basis

Job Duties

Essential Duties

% of Time

• Responsible for assisting applicants seeking employment and/or training, where appropriate
• Evaluates the appropriateness of job-seeking candidates for identified opportunities
• Acts as a liaison with strategic business and community partners as well as employer/trade associations 
• Provides information about the hiring company to potential candidates
• Coordinates recruitment options with partners 

• Other duties as assigned.

90

10

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees?  ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS: 

      Required   

• Standing
• Sitting
• Walking
• Repetitive Motions (Data Entry)

      Preferred

HAZARDS:

• Housekeeping and/or cleaning agents

SKILL REQUIREMENTS:

Required

• Respectful customer relationships
• Reading
• Typing/Keyboard
• Word processing software
• Operate office machinery (fax, copier, etc.)
• Verbal communication (including telephone)
• Written communication (including composition)
• Maintain records
• Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred 

• Public speaking/group presentations  
• Organize and prioritize information
• Team-oriented and collaborative interpersonal relationships