What are the responsibilities and job description for the Career Coach (LWE) position at Goodwill of Western New York?
Job Details
Description
THE POSITION
This Position’s Key Responsibilities Include
Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.
Description
THE POSITION
This Position’s Key Responsibilities Include
- Provide ongoing guidance to program participants, focusing on assessment of needs, work habits, interpersonal skills and other challenges affecting workplace success.
- Liaison between program participants and employers; helps participants resolve any barriers to successful employment and career progression.
- Conduct intake and assessment of client and their individual development needs.
- Work with participants to identify training and career related opportunities; assists in developing short and long-term career goals and plan.
- Provides ongoing job readiness support, including resume writing, online application completion, contacting employers and conducting mock interviews.
- Assists program participants in locating additional community resources to address barriers to employment, such as high school diplomas, homelessness, childcare, substance abuse treatment/counseling, family crisis/domestic violence intervention, healthcare or mental health services, and any other services required.
- Employer outreach and recruiting to existing and new employers.
- Actively match participants to employment opportunities.
- Work with employers to ensure long-term satisfaction and access to upskilling.
- Has excellent customer service skills. You do everything in your power to ensure the customer has a good experience.
- Communicates effectively. You excel when interacting with others.
- Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
- Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
- Own It - We are motivated and responsible for our actions and results.
- Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
- Be Bold, Be Courageous -When faced with a hurdle, we jump!
- Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
- We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.
- Minimum of 3 years success working with underserved individuals.
- Familiarity with Case Management or Customer Relationship Management databases.
- Strong knowledge of Microsoft Office programs.
- Knowledge of counseling techniques - effectively respond to a variety of individual needs.
- Ability to work occasional evenings or weekends
- Must have a valid New York State Driver’s License
- Ability to cultivate existing relationships and establish new relationships.
Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.
- The pay range for this position is $20/hr to $24/hr.
Salary : $20 - $24
