Career Coach (LWE)

THE POSITION

This position’s key responsibilities include:

• Provide ongoing guidance to program participants, focusing on assessment of needs, work habits, interpersonal skills and other challenges affecting workplace success.
• Liaison between program participants and employers; helps participants resolve any barriers to successful employment and career progression.
• Conduct intake and assessment of client and their individual development needs.
• Work with participants to identify training and career related opportunities; assists in developing short and long-term career goals and plan.
• Provides ongoing job readiness support, including resume writing, online application completion, contacting employers and conducting mock interviews.
• Assists program participants in locating additional community resources to address barriers to employment, such as high school diplomas, homelessness, childcare, substance abuse treatment/counseling, family crisis/domestic violence intervention, healthcare or mental health services, and any other services required.
• Employer outreach and recruiting to existing and new employers.
• Actively match participants to employment opportunities.
• Work with employers to ensure long-term satisfaction and access to upskilling.

WE ARE LOOKING FOR SOMEONE WHO:

• Has excellent customer service skills. You do everything in your power to ensure the customer has a good experience.
• Communicates effectively. You excel when interacting with others.
• Loves being a part of a team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
• Loves how we roll as an organization. Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
  • Own It - We are motivated and responsible for our actions and results.
  • Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
  • Be Bold, Be Courageous -When faced with a hurdle, we jump!
  • Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
  • We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.

ROLE REQUIREMENTS (The stuff you must have)

• Minimum of 3 years success working with underserved individuals.
• Familiarity with Case Management or Customer Relationship Management databases.
• Strong knowledge of Microsoft Office programs.
• Knowledge of counseling techniques - effectively respond to a variety of individual needs.
• Ability to work occasional evenings or weekends
• Must have a valid New York State Driver’s License
• Ability to cultivate existing relationships and establish new relationships.

COMPENSATION:

Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.

• The pay range for this position is $20/hr to $24/hr.