What are the responsibilities and job description for the Southern California Retail Store Lead position at Goodwill Southern California?
About the Role:
The Retail Operations Manager is responsible for overseeing the daily operations of our retail stores, ensuring excellent customer service, and driving sales growth.
This role requires strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Leads a team of retail staff to achieve sales, customer service, and operational excellence goals.
- Develops and implements strategies to increase sales, improve customer satisfaction, and enhance employee engagement.
- Collaborates with site managers to achieve operational excellence, meet sales targets, and maintain a positive work environment.
Responsibilities
- Monitors and analyzes sales data to identify trends, opportunities, and areas for improvement.
- Manages inventory levels, stockroom organization, and receiving procedures to ensure efficient operations.
- Supports HR initiatives, such as recruitment, onboarding, and performance management.
Requirements
- 1-3 years of supervisory experience in a retail management role.
- High school diploma or general education degree (GED) required. College degree helpful.
- Strong analytical and problem-solving skills, with ability to make informed decisions.
