What are the responsibilities and job description for the IT Support Coordinator position at Goodwin Living?
Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team - it's a global family of individuals who represent more than 65 countries.
Goodwin Living Ranks #2 Thanks To Team Members Who Respond To An Annual Survey Conducted By a Neutral, Third-party Resource. Here Are Some Reasons They Honor Us With This Ranking
About The Position
The IT Support Coordinator plays a crucial role in ensuring the smooth operation of the Information Technology Department. This highly visible position requires excellent communication skills to interact with team members, residents, other GL staff, and vendors. The role demands independent performance and a high degree of judgment and initiative in handling non-routine situations.
Key Duties
Benefits
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.
Goodwin Living Ranks #2 Thanks To Team Members Who Respond To An Annual Survey Conducted By a Neutral, Third-party Resource. Here Are Some Reasons They Honor Us With This Ranking
- Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
- Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
- Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.
About The Position
The IT Support Coordinator plays a crucial role in ensuring the smooth operation of the Information Technology Department. This highly visible position requires excellent communication skills to interact with team members, residents, other GL staff, and vendors. The role demands independent performance and a high degree of judgment and initiative in handling non-routine situations.
Key Duties
- Respond to help desk calls and emails from staff and residents, triage requests and create tickets in the help desk system, and schedule appointments for resident support.
- Manage billing for resident support services and supplies.
- Create, modify, and remove user accounts in Active Directory, MatrixCare, and other systems.
- Oversee the Cyber Security training program.
- Act as a liaison between contractors, engineers, and vendors, assisting with scheduling as needed.
- College degree with experience in business or project management.
- Strong communication, coordination, and organizational skills with the ability to prioritize workload.
- Team player with the ability to deal tactfully and effectively with staff, residents, and contractors.
- Proficient in collecting and interpreting data and developing reports using critical thinking and judgment.
- Intermediate proficiency in Word, Excel, Outlook, PowerPoint, and Teams.
Benefits
We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- DailyPay: Work and get paid the same day!
- Tuition Assistance for Career Development
- Student Loan Repayment Program
- Financial assistance with U.S. Citizenship application or DACA Renewal
- ESL classes
- Tutoring for ESL, Citizenship Test & GED
- Staff Emergency Grants
- Retirement Plan- 401(k)
- Free Meals, Access to a Fitness Center, Pool, and More
At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!
Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.
