Cyber Support Specialist

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We seek a dedicated Cyber Systems Support Specialist to join our team on-site at Hurlburt Field, FL. This role involves providing technical support for the Persistent Cyber Training Environment platform. The specialist will monitor, document, and resolve user-reported issues, ensuring operational service standards are met. Responsibilities include troubleshooting, providing guidance, escalating issues, and supporting software/device installations and upgrades.

Cyber Support Specialist Benefits

• Competitive starting salary: $95-$115K
• 401(k) plan
• Full Health
• Short & Long Term Disability - 100% paid by Employer
• Generous PTO
• 11 Paid Holidays
• Tuition Reimbursement
  
  

Cyber Support Specialist Responsibilities

• Utilize Jira Service Manager tools and vSphere to maintain and monitor the PCTE platform for optimal performance
• Address user-reported issues and implement swift resolutions
• Create and manage user accounts while ensuring data accuracy and adherence to security protocols
• Incorporate user feedback to enhance the platform and customer experience
• Support systems across various classifications: Unclassified, Sec/REL, and Top Secret
  
  

Cyber Support Specialist Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or 5 years’ equivalent experience)
• 8570 Compliant IAT Level II or higher (e.g., Security , CISSP certification within six months of hire)
• Detail-oriented with a commitment to error rates below 5%
• Experience in IT, virtual environments, and network support.
• U.S. Citizenship and TS/SCI clearance, with either Full Scope or CI Poly
  
  

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share. JOB ID: 150251 #post

Antonio A. Soto

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, $95,000 - $115,000,